system
March 21, 2007, 7:43pm
1
(imported topic written by unruem)
I’ve installed the BES Client (6.0.21.5) on a machine in our DMZ. The problem that is occuring is when it is trying to communicate with the BES Server. I’ve looked in the BES log and also ran BES diagnostices on the machine, and it shows the following message:
At 11:00:16 -0400 -
Starting client version 6.0.21.5
At 11:00:18 -0400 -
RegisterOnce: Attempting to register with ‘http://mainbigfixserver:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe&ClientVersion=6.0.21.5&Body=0&SequenceNumber=0&MinRelayVersion=6.0.0.0 ’
At 11:00:39 -0400 -
RegisterOnce: GetURL failed
I am able to ping our main BES server via IP and DNS name from the machine. I’ve also been told that port 52311 is open on the firewall.
If anyone has any ideas, please let me know and thanks in advance!
BenKus
March 22, 2007, 4:43am
2
(imported comment written by BenKus)
Hi unruem,
This issue indicates that the BES Client can’t talk to the BES Server. You can check… Go to the computer and type in the url:
http://mainbigfixserver:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe
or for an even “lower level” check, try this from the command line:
telnet mainbigfixserver 52311
If you get a blank screen, it means it is open, if you get an error, it means the port is blocked.
If you can’t get to the page, it means that TCP on port 52311 is not open to the BES Server.
Ben
system
March 22, 2007, 2:47pm
3
(imported comment written by unruem)
Thanks Ben! I will go and run those commands and check the results. Thanks again.
(imported comment written by chenbr91)
So i have this same problem… but i want to change the “first” registration attempt with the relay instead of the main server…
is this possible?
Thanks
Brian
(imported comment written by chenbr91)
Thanks ben… that did the trick