system
January 17, 2013, 4:43pm
1
(imported topic written by SystemAdmin)
Hi everybody.
Big trouble today
I sent an action to a Mac client by setting the Message tab with everything we need (deadline, custom messages and so on)
On the client, no window appears. I noticed that there’s no BESClientUI processes active … I manually launch from Applications,
TriggerClientUI
but I get this message
Tivoli Endpoint Manager Support Center Can not Be Displayed (a needed service is not running).
What service?!!?
Anyone could help me ?
Thanks in advance
Bye
system
January 17, 2013, 10:18pm
2
(imported comment written by SystemAdmin)
It sounds like your agent got installed with the wrong permissions and there are multiple users on the machine? The OSX Installer can be temperamental sometimes and we have taken steps in future releases to keep it in submission for things like this but if you can check the owner of your /Library/BESAgent directory (and the BESAgent.app) and confirm it is owned by root:wheel and if not do a recursive chown on the directory like this:
sudo chown -f -R root:wheel /Library/BESAgent
Then restart the agent.
Hopefully this will help.
system
January 21, 2013, 2:16pm
3
(imported comment written by SystemAdmin)
No way. All permissions are ok but still have the problem.
Is there any way to troubleshoot better ? Any log ?
system
January 21, 2013, 9:38pm
4
(imported comment written by SystemAdmin)
http://www-01.ibm.com/support/docview.wss?uid=swg1IV33257
Apparently there is a known issue involving the Mac BES Client UI for users other than the one that installed the client.
system
January 22, 2013, 1:34pm
5
(imported comment written by SystemAdmin)
Thanks Tim.
I’ll wait for Q1 2013
In the meantime I issue the command:
chmod -R 755 /Librari/BESAgent
(previously I issued only chown command) and it worked.
So, thank you all
system
January 22, 2013, 4:33pm
6
(imported comment written by SystemAdmin)
Your in luck, it was actually released last night.
