<Not reported> for all operators

Usage and Config Platform
1

(imported topic written by Bjowah91)

Dear all,

I’m seeing a rare issue in my BES. Whenever an operator takes an action the clients get stuck in the . However the admin account works as normal. looking in the log file of the client, I see nothing unusal but at the time the action of the operator should have been issue there is no entry in the log for that action.

If I create a new operator and sends out an empty task it is the same thing. And if that action is targeted by property, no computer reports in.

The actions has been out for almost 24 hours, the 6 hours report should at least been posted.

Is there anyone out there that might have a solution before I open an support case?

/Björn

2

(imported comment written by SystemAdmin)

Bjorn,

It sounds like some of your operator sites aren’t being propagated correctly. It would be best to open a support case on this, you may just need to restart the BES Root Server or something like that but it would be good to have support take a look at it with you.

You can check the gather status page to get a feel for where the error might be. Check to see if there is an error gathering for the operator sites.

http://127.0.0.1:52311/cgi-bin/bfenterprise/besgathermirrornew.exe

Tyler