LicenseUpdater (4812) - HTTPS failure on {https://gatherer.bigfix.com/cgi-bin/LicenseServerFrontend.pl};

Usage and Config Platform
1

I noticed this message in our customers Root server log and also found it in my own lab. Anybody else experiencing this? Appears to have started around 1st Nov.

Thx
Neville

2

@Jabawonga In which log file did you find this?

3

I found it in besrelay log.

4

I have a few errors relating to the LicenseUpdater site, but they are due to timeouts, and are two weeks old.

The last update I show in the BigFix License Overview Dashboard is from today.

There is some new text at the top of the page which provides links to HCL regarding licensing.

5

I see timeouts too and in another environment it says it could not resolve host name: gatherer.bigfix.com.

6

I would recommend checking DNS configuration where resolution errors are occurring.

gatherer.bigfix,com is currently an alias for customer-ibm.subscribenet.com @ 64.14.29.222

7

Yeah will check on that. It is just odd that 3 environments, 2 completely different customers have the same message.