Java 32-bit does not update when 64-bit is installed

(imported topic written by blinkxzero)

So I have a strange problem that I am a little unsure of, but has been happening ever since we’ve upgraded the computers to Java 6 Update 24.

Any computer with the 64-bit version of Java installed will only update the 64-bit version and will leave the 32-bit version untouched. This is on 64-bit Windows 7, for the record.

The method of deployment for these fixlets where that I created a Baseline that includes all the latest Java Updates:

Component Group 1

Java Runtime Environment 6 update 27 Available (JRE 6 Installed)

Java Runtime Environment 6 update 27 Available (JRE 5 & 6 Installed)

Java Runtime Environment 6 update 27 Available (JRE < 6 Installed)

Java Runtime Environment 6 update 27 Available (JRE < 6 Installed) (x64)

Java Runtime Environment 6 update 27 Available (JRE 5 & 6 Installed) (x64)

Java Runtime Environment 6 update 27 (32-bit) Available (JRE 6 32-bit version Installed) (x64)

Java Runtime Environment 6 update 27 Available (JRE 6 Installed) (x64)

The end result of this is that x64 computers will receive the x64 version of Java, x32 bit machines will get the x32 version of Java. Any computer that is x64 but has -both- versions installed, will only receive the x64 update and will not touch the x32 version.

Is anyone else having these types of issues or have a workaround / solution?

To me, this fixlet:

Java Runtime Environment 6 update 27 (32-bit) Available (JRE 6 32-bit version Installed) (x64)

Should be the one updating the x64 machines with the x32 version of Java.

(imported comment written by kmdawson052291)

I am having the same issue and unable to resolve. Any suggestions?

(imported comment written by kmdawson052291)

This has become a HUGE issue for us, and now I need to open a support ticket, I guess with IBM. Last time I tried, I think, enterprisesupport@bigfix.com but it didn’t work. Can anyone give me the address to request support?

(imported comment written by BenKus)

Try here:

http://support.bigfix.com/contact.html

Support should be able to help you figure out the answer…

Ben