Issue Upgrading Win7(x64) Clients

Usage and Config Platform
1

(imported topic written by robertlowe91)

Hi All.

We recently upgraded from 7.2.5.22 to 8.1.617. Everything went very smoothly, except that the majority of our Windows 7 (x64) clients failed to upgrade. We are using the fixlet from the BES Support site to perform the upgrade but it typically fails in this way:

  • Create action to deploy client to relevant Win7 box
  • Win7 box downloads and executes BESClientUpgrade.exe
  • BESClientUpgrade.exe spawns msiexec.exe to perform the install
  • The “BES Client" service is stopped
  • The installer hangs indefinitely and the last entry in the besclientinstall.log is “Invoking script function RemoveOldBESClient"
  • So, the Win7 machine is left with a stopped 7.2.5.22 client and a residual msiexec.exe process running.

Has anyone else experienced this issue?

Thanks!