iOS extender start-up issues

Usage and Config MDM
1

(imported topic written by SystemAdmin)

I completed the MDM installation instructions. After placing push.cer and push_key.pem in the private folder, I started the BES Proxy Agent service. Not getting a response in the browser, I did a netstat. Nothing is listening on port 443 even though the service is running. I cycled both the relay and proxy agent services again. Still nothing listening on 443. The trouble-shooting guide doesn’t address this scenario. Can anyone help?

This is a snip from the proxyagent log. Any ideas what these errors mean?

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Starting Proxy Agent 0.3.15.0…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Loading Device Registration…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Loading Previous Action Results…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Spawning notification thread…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Opening socket with IP address: 127.0.0.1

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Creating Action Execution directory…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Creating Action Results directory…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Loading .inspectors files…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Updating server time…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Loading plugin commands from BES Support…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Scanning for device reports…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Found 0 device reports on disk.

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Requesting new device reports from plugin…

Fri, 24 Feb 2012 08:53:13 -0500 – Main Thread (6384) – Launching plugin: “C:\Program Files (x86)\BigFix Enterprise\Management Extender\plugin\iosmdm.exe” --configOptions “port=443;password=” --outputDir “C:\Program Files (x86)\BigFix Enterprise\Management Extender\DeviceReports” list

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Error reading Action 00-97175.fxf: class UnexpectedActionMIMEFormat

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Error reading Action 00-97176.fxf: class UnexpectedActionMIMEFormat

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Error reading Action 00-97177.fxf: class UnexpectedActionMIMEFormat

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Error reading Subscription for role 88943.fxf: class UnexpectedActionMIMEFormat

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Error reading Subscription for role 91881.fxf: class UnexpectedActionMIMEFormat

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Loading new action site masthead from actionsite…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Updating server time…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processing Client Notifications…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processing action results files…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processed 0 action report files.

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processing Fixlets…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processing Retrieved Properties…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Processing Actions…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <16590>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <34217>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <38023>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <38029>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <39508>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <39927>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <39934>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <45578>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <51446>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <58946>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <59090>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <65538>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <70481>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Parsing Action <95339>…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Submitting Reports…

Fri, 24 Feb 2012 08:53:14 -0500 – Main Thread (6384) – Waiting for changes…

2

(imported comment written by MattHauck)

I think the UnexpectedActionMIMEFormat is actually not much of a problem and might be safe to ignore.

Can you try posting iosmdm.log from “Management Extender\MDM Provider\log”?

3

(imported comment written by ChrisVasselli)

Jon,

There are actually two services you need to start. You didn’t mention the second, so it’s possible the fix is as simple as enabling the other service. The other service is called “TEM Apple iOS Server”. Is that service enabled?

Chris

4

(imported comment written by SystemAdmin)

Re-starting the TEM Apple iOS Server service appears to have resolved the issue.