(imported topic written by pcaprio91)
our BES / Web Reporting server was upgraded to Internet Explorer 8. Now we are unable to export reports to PDF documents.
From the BigFix Console on my client PC I launch Web Reports. When I select Export to PDF, I get the following error
Network Access Message: The page cannot be displayed
Explanation: The request timed out before the page could be retrieved.
Try the following:
Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
Contact website: You may want to contact the website administrator to make sure the Web page still exists. You can do this by using the e-mail address or phone number listed on the website home page.
If you are still unable to view the requested page, try contacting your administrator or Helpdesk.
Technical Information (for support personnel)
Error Code 64: Host not available
Background: The gateway or proxy server lost connection to the Web server.
Date: 7/1/2009 1:39:11 PM
GMT
Server: xxx-xx-xxx.xxxx.com
Source: Remote server
When I select Export to PDF from Web Reports from the BES server console itself, I get
Web Reports encountered the following error: Background process “BESMakePDF.exe” returned non-zero exit code 2: Could not instantiate InternetExplorer.Application: No such file or directory
Is anyone running Internet explorer 8 on their BES Web Reporting server, and are you experiencing this same problem?
I have also repushed the 2 tasks
BES Web Reports: Enable PDF Reports - Part 1/2
and
BES Web Reports: Enable PDF Reports - Part 2/2