After navigating within the console to Analysis, the console will intermittently become unresponsive to the point where Windows will start to whitewash the screen. If we let it go, it will eventually come back again in a few seconds. But this repeats frequently, about every 30 seconds or so. It makes working in the Analysis section extremely frustrating. We do use a lot of analysis, but most of these we have configured to update daily, not on every report.
Is there a way to fix this behavior, other than just not running as many analysis (we rely upon them heavily)?
That does sound frustrating… it sounds like probably whenever the console is triggering an update from the database it is hanging. Usually this is not supposed to happen but if you have a lot of data, or are on a machine with slow disk i/o, or possibly if the network connection is slow or high latency, this can be an issue.
One simple thing that you might try – under preferences, check what your “fixlet list” “refresh every n seconds” is set to. You might want to consider scaling that back some (you can always manually hit the ‘refresh console’ button if you want to make sure you are viewing the latest).
This is a very common and consistent problem for us and it’s not just when dealing with analysis. Going between any objects in the console can have this effect and the delay can range for 5 to 60 seconds.
We don’t have slow disks (client or server), slow or high latency between server and console, and our refresh interval is already at 300 seconds.
We’ve seen console performance issues with a large number of console operators logged on. Things that are particularly slow or lag include:
Viewing analysis results (White Screen of Death, or WSoD)
Viewing action result for an individual computer (the window that shows each action script line with “Completed” or “Failed” next to it) - this would hang the console for a few seconds before the window finally appeared
Viewing computer summaries - it was taking 10-20+ seconds for all the analysis property results on the page to load
Thanks guys, I appreciate the help here. I tried adjusting the Fixlet List refresh from 15 to 60 seconds, and that does seem to have improved things quite a bit. I get an initial WSoD when I first go into the Analysis section, but after that I’m able to move around and do what I need without further problems.
I saw that setting before, but didn’t try adjusting it because, well, it said Fixlet. But hey, it works. I’d consider this a good workaround. I think the console should be built so it doesn’t enter into this kind of situation at all, but this I can definitely live with.