IEM Console and Admin Tool not opening

Usage and Config
1

(imported topic written by swap-techsa)

Hi Team,

We are unable to open IBM Endpoint Manager console it shows the error
SignedDataVerificationFailure in data type ‘USERINFO’ object ‘3’ attribute ‘lastLoginTime’ The error comes every week. We resolve it using following resolution provided by IBM :
http://www-01.ibm.com/support/docview.wss?uid=swg21616972

In this we run the following command :
C:\Program Files (x86)\BigFix Enterprise\BES Server\BESAdmin.exe /resignSecurityData

This resolves the problem for time being. Kindly help me how to resolve this problem permanently. Also please help me to find the Root cause of this issue.

Currently I am using 9.0.787 Version. In the changelist no bug is hitting named
SignedDataVerificationFailure

2

(imported comment written by martinc)

I recall seeing the similar error but the fix you listed fixed it permanently. Did you happen to enable the debug logging as suggested in that link (I am not sure if that is where you got that full message from)?

Also when you log in, is it with a local (defined in IEM) or AD account?

Martin

3

(imported comment written by swap-techsa)

The Full Message error is retrieved from BESRelay.log …We have logged in through Domain Admin User…