(imported comment written by SystemAdmin)
Well, what’s happening is that the BESClientHelper Service isn’t updating the status from Failed because the client is already running. This is by design so you could find computers that have problems. If the client status made it all the way to ‘failed’ it would be expected to be a persistent problem and the BES Client wouldn’t start at all. Do you know what the problem with the client was which lead to this state and how you got it to start again?
To fix it, you could either:
Stop the BES Client and then restart the BESClientHelper Service. It will restart the client and update the status.
Uninstall/reinstall the BES Client Helper
Remove the registry key value for