How to Reset the BES Client Helper Status Health Check Dashboard

Usage and Config Platform
1

(imported topic written by SystemAdmin)

The status of the BES Client Helper Status always shows Failed, even though the problemed clients have had the agent started again. Is there a way to reset this so that it shows a status of Passed?

-Ken

2

(imported comment written by SystemAdmin)

Hi Ken,

Well, what’s happening is that the BESClientHelper Service isn’t updating the status from Failed because the client is already running. This is by design so you could find computers that have problems. If the client status made it all the way to ‘failed’ it would be expected to be a persistent problem and the BES Client wouldn’t start at all. Do you know what the problem with the client was which lead to this state and how you got it to start again?

To fix it, you could either:

  1. Stop the BES Client and then restart the BESClientHelper Service. It will restart the client and update the status.

  2. Uninstall/reinstall the BES Client Helper

  3. Remove the registry key value for

HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\BESClientHelper\Status

1 Like
3

Hi,

How would I know which client are failed during their restart? I couldnt find a way to identify those 2 computers that are failed.

Please Help. Thank you

BES Clients Restarted: 9
BES Clients Fixed With Revocation File: 0
BES Clients Fixed With Data Directory: 2
BES Clients Failing To Restart: 2