How to get something to show up in "Available Software" tab within IEM SSP Client software

Usage and Config SWD
1

So before listing here all the many things I’ve tried I’d rather get someone to tell me what it is that you normally have to do for a package to show up as “Available Software” within the Self Service Portal (client version) for a particular machine.

If I logon to the SSP webpage the software is showing up as “Availble Software”, but when I click on the client’s “IEM Support Center” client from the system tray the “Available Software” does not have it in there.

One other thing, if I deploy something to this machine and make it an “offer” it will show up in the “Offers” tab in the Support Center software.

So what are the steps that I should take to see it here.

BTW: I’ve read all the relevant guides on what steps to take and have done them as per the guides, so please don’t refer me to them as they will not offer help on this. According to the guide I should already be seeing the “Available Software” but I’m not. I would like the perspective of someone who has done this and had to troubleshoot it.

Thanks.

2

It sounds like you have successfully deployed a package as a Portal Offer within an Application Management Group using the SWD dashboard. You need to use that same dashboard but select Offer as the deployment type instead of Portal Offer.

If you’re seeing it in the Offers tab in the ClientUI, then you are deploying the task manually (outside of the SWD dashboard) and using the Offers tab of the Take Action Dialog.