(imported topic written by SystemAdmin)
Hello everyone,
I am setting up and testing MDM with a couple of devices, one android and one iOS.
I have setup the relay on the DMZ and installed the iOS extender etc. so I can successfully connect to devices over the internet and I can see them in my management console.
My issue is the latency between me issuing a task and anything happening on the device.
Similarly if I turn the device off over night, then back on again, it doesn’t re-appear in my console for well over a few hours.
I know there are settings when setting up the extender, though for testing purposes I had set the refresh time for 5 mins (my thinking being my server would send a refresh to all the devices every 5 mins), but when I issue a task… say wipe the device, it literally takes hours to work.
I will attach a screen shot of how I have configured my iOS extender, though the issue persists with android too.
There must be something really silly that I am missing here but my mind is starting to go numb so I would really appreciate some guidance if possible.
Many thanks in advance!