(imported topic written by Visri)
Hello,
I have recently installed IEM v9.0.853 using an existing masthead which was used for TEM v8.2 on the same machine. Installation is done with no errors.
Prior to installing IEM I installed SQL 2012.
Now I am facing issue with the gather and hence the console is not even showing the “Bigfix Management”.
Errors in logs are as mentioned below:
BESRelay.log
Wed, 30 Jul 2014 09:12:04 +0530 - Main Thread (2644) - BES Root Server shutting down
Wed, 30 Jul 2014 09:12:07 +0530 - Main Thread (2772) - BES Root Server version 9.0.853.0 starting
Wed, 30 Jul 2014 09:12:07 +0530 - Main Thread (2772) - OpenSSL Initialized (Non-FIPS Mode)
Wed, 30 Jul 2014 09:12:07 +0530 - Main Thread (2772) - Using OpenSSL crypto library libBEScrypto_1_0_0_5 - OpenSSL 0.9.8y-fips 5 Feb 2013
Wed, 30 Jul 2014 09:12:07 +0530 - Main Thread (2772) - Successfully connected to database
Wed, 30 Jul 2014 09:12:08 +0530 - Main Thread (2772) - Successfully read server signing key
Wed, 30 Jul 2014 09:12:08 +0530 - Main Thread (2772) - Successfully read client CA key
Wed, 30 Jul 2014 09:12:08 +0530 - 3384 - Does not seem like the computer is joined to a domain. Windows Session Credentials Logon is unavailable.
Wed, 30 Jul 2014 09:18:14 +0530 - 5008 - 2: GetURL failure on
http://sync.bigfix.com/cgi-bin/bfgather/bessupport?Time=1406692093
: HTTP Error 47: Number of redirects hit maximum amount: Maximum (20) redirects followed
Wed, 30 Jul 2014 09:26:52 +0530 - 4004 - 2: GetURL failure on
http://sync.bigfix.com/cgi-bin/bfgather/bessupport?Time=1406692611
: HTTP Error 47: Number of redirects hit maximum amount: Maximum (20) redirects followed
Wed, 30 Jul 2014 09:43:34 +0530 - 4772 - 2: GetURL failure on
http://sync.bigfix.com/cgi-bin/bfgather/bessupport?Time=1406693612
: HTTP Error 47: Number of redirects hit maximum amount: Maximum (20) redirects followed
GatherDB.log
Wed, 30 Jul 2014 09:10:56 +0530 – GatherDB version 9.0.853.0 starting…
Wed, 30 Jul 2014 09:10:56 +0530 – OpenSSL Initialized (Non-FIPS Mode)
Wed, 30 Jul 2014 09:10:56 +0530 – Using OpenSSL crypto library libBEScrypto_1_0_0_5 - OpenSSL 0.9.8y-fips 5 Feb 2013
Wed, 30 Jul 2014 09:11:33 +0530 – Unexpected exception during gather of site BES Support: class GatheredFilesNotVerified
Wed, 30 Jul 2014 09:14:10 +0530 – Unexpected exception during gather of site BES Support: class GatheredFilesNotVerified
Wed, 30 Jul 2014 09:18:49 +0530 – Unexpected exception during gather of site BES Support: class GatheredFilesNotVerified
I have also followed the articles for IEM Proxy settings and still not able to complete the gather.
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Proxy%20Server%20Settings
Also, I have tried to download the contents using airgap, still no contents in IEM Console.
Any help is appreciated.
Regards
Vipul