I was reading one of your other posts about the agent deep sleep options and the other “send” commands on the menu. I was hoping to use the force agent refresh to get it to respond back when we trigger an action and they are stuck in “not reported” status for a long time. But from what you were saying in your other thread, it sounds like if its in deep sleep then only the send alert will wake it up?
How does a refresh in such a case even work if it may just ignore it for a while or am I misunderstanding how that all works?
Other thread: What is "Send Client Alert Request"?