Filtering Fixlets

Usage and Config Platform
1

(imported topic written by Steve91)

Hi Chaps

We’ve had a problem with filtering fixlets since we upgraded from BES 6.

It started when we upgraded to 7.0.1.376 and we still have the problem now (upgraded to 7.0.7.96 last night)

If we filter fixlets by site > enterprise security we can see all the enterprise security fixlets in the right-hand pane as expected

But if we filter by site > enterprise security > source release date not all fixlets will display.

For instance, even though it may display 11/12/2007 (70) in the left-hand pane, thus indicating 70 fixlets under this date, when we select this we just see “No Fixlet messages meet the filter criteria” in the right-hand pane.

I’ve attached screenshot to help with the explanation

This is happening for all console users and whether or not we’re logged in with operator or master accounts.

It doesn’t happen for all dates, some dates display the fixlets quite happily so it’s a little confusing.

It will also occur if we just filter by source release date alone.

Has anyone come across this or have any suggestions what to look at?

Cheers

Steve

P.S. Trying to upload attachment but it isn’t letting me so please try following linke…

http://img389.imageshack.us/img389/8519/filterfixletsee5.th.jpg

2

(imported comment written by SystemAdmin)

Hey Steve,

That certainly looks weird. I looked in my console and I don’t see any Fixlets from 3/8/2000 in the Enterprise security site. So, I think that the right side is correctly showing no results and its the Filter on the left side that is incorrectly showing Fixlets. My guess would be that these fixlets existed at one point but have since been removed and for some reason the filters aren’t updating that the Fixlets have been removed.

Could you try the following?

  1. Does it happen on new installs of the BES Console?

  2. Does clearing the BES Console cache fix the problem? (File->Preferences->Clear Cache)

Tyler

3

(imported comment written by BenKus)

Hey Tyler,

I think he is using a different date format, which I suspect is somehow related to this issue…

Steve, I am wondering if it only seems to occur if there are preceding “0”, like maybe “03/08/2000” causes an issue, but not “30/12/2000”? Just a shot in the dark…

Ben

4

(imported comment written by Steve91)

Thanks for the replies guys

This is interesting

Having investigated further yes it happens when the date(day) is preceded by a 0 such as

05

/12/2006

But it also happens in the followng situation:

  • When the Preceding date(day) is 12 or under i.e. 11/12/2002 or 10/07/2002 etc…

Also,

It

doesn’t

happen if the date(day) is preceded by a 0 and the month is also preceded by a 0 and they are the same, such as

09/09

/1999

And the same for when the day and month are under 12 and the same as each other i.e.

12/12, 11/11, 10/10

These dates display the fixlets correctly.

So it appears it could well be a regional setting problem.

Our server is set to English United Kingdom and the short date format is dd/MM/yyyy

Long date format is dd MMMM yyyy

Do I need to change this?

Cheers

Steve

5

(imported comment written by BenKus)

Hi Steve,

This is good info and I will file a bug so we can fix this in future versions. My guess is that if you switch to the American-style dates, it will workaround this issue.

Thanks for the research,

Ben

6

(imported comment written by Steve91)

Thanks Ben

If I change the BES Server to American-style dates will I also need to change the Relays and Consoles to match?

Cheers

Steve

7

(imported comment written by jessewk)

Hi Steve,

The display is controlled by the console so the only place you would need to change to american style would be on the machine hosting the console.

Jesse

8

(imported comment written by SystemAdmin)

Hi,

Am facing (well almost) a similar issue, where we are unable to see the “By Site” filter option in the Filtering Pane.

Under “All Relevant Fixlet Messages” we just see -

  1. By Source Release Date

  2. By Source Severity

  3. By Category

  4. By Source

The By Site category seems to have disappeared.

Any pointers that can help ?

9

(imported comment written by BenKus)

Right click on the column headers in the list and make sure that “site” is checked.

Ben

10

(imported comment written by SystemAdmin)

Thanks Ben, really a simple thing … :slight_smile: