Export to CSV option in Web Reporting Tools

(imported topic written by ckcheong)

Hello,

I am having few console operator computers having problem when click on the hyperlink in our web reporting tools.

For example, when we click on ‘Export to CSV’, a File Download - Security Warning window will pop. There are 3 options, open, save or cancel.

Some of the computers when click open, I will have a nice result display in excel format with rows and columns, every result fields separated by columns accordingly. However, some of my operators having all fields in 1 column (column A) in different rows.

I suspect some setting problem in Microsoft Excel or maybe IE. All of us are using MS Excel 2003. Does anyone have this problem before?

Regards,

CK

(imported comment written by jessewk)

Make sure you are saving as ASCII. If you save in a UTF-8 or other format Excel doesn’t know how to import it as CSV.

Try opening one of the files that doesn’t work, save it as a new file with notepad, and open the new file. I bet it will work.

-Jesse