(imported topic written by SystemAdmin)
When I click the “Application Usage Information” in the “Dashboards” menu, I got an error message:
Application Usage Information
There was an unexpected error. Please try again or contact technical support for assistance.
How can I correct it? Thanks!
-NadOo
(imported comment written by BenKus)
Hi nadoo,
You can try stopping and deleting all your “Application Usage Summary” Analyses and then see if that clears the error (note that it will erase all the application tracking data).
But you should probably contact support to figure out the issue.
Ben
(imported comment written by dgibson91)
nadoo,
If you changed some of the retrieve properties in the analyses that get created, it can cause this error. When I changed the “Installed Application …” property to something other than the default “exists regapp …”, I got some strange errors. You cannot change the relevance of the 3 properties in the analysis, but you can add others if you need to.
If you are logged in as a master operator, try testing this relevance in Web QNA, Console Debugger, or a custom web report:
unique values of ((parenthesized parts 1 of matches (regex “.* application usages %22(.+)%22”) of definition of property 1 of it) of fixlets whose (analysis flag of it AND source of it as lowercase = “application usage tracking wizard” AND active flag of best activation whose (master flag of issuer of it) of it AND regex “.* application usages %22.+%22” = definition of property 1 of it as lowercase AND regex “exists regapp %22.+%22” = definition of property 2 of it as lowercase AND regex “^.* application usage summaries %22.+%22” = definition of property 3 of it as lowercase) of bes sites whose (name of it as lowercase = “actionsite” or name of it as lowercase starts with “opsite”)) as lowercase
If you are a non-master operator, try testing this relevance:
unique values of ((parenthesized parts 1 of matches (regex “.* application usages %22(.+)%22”) of definition of property 1 of it) of fixlets whose (analysis flag of it AND source of it as lowercase = “application usage tracking wizard” AND active flag of best activation whose (name of issuer of it = name of current console user) of it AND regex “.* application usages %22.+%22” = definition of property 1 of it as lowercase AND regex “exists regapp %22.+%22” = definition of property 2 of it as lowercase AND regex “^.* application usage summaries %22.+%22” = definition of property 3 of it as lowercase) of bes sites whose (name of it as lowercase = “actionsite” or name of it as lowercase starts with “opsite”)) as lowercase
If you are using a webreport or web qna, you will need to substitute (name of current console user) with your username surrounded by quotes.
If you see errors returned, then you probably changed something in the analysis. If you are sure no one changed the analysis, then you should contact support.
Daryl
(imported comment written by SystemAdmin)
Ben:
Thanks for your reply, I just stop and delete all “Application Usage Summary” Analyses and now it works well.
dgibson:
Thanks for the reply, and now the relevance returns no error, Thanks!