A customer is trying to create custom security checklists using the Create Custom Checklist wizard and is getting the following error message:
“Error 1: An error occurred while enabling synchronization of custom copies.”
The server was just upgraded to version 9.5.13 and is installed on Redhat Linux 7. They have another implementation that is nearly identical but is at version 9.5.6. They are able to create a custom checklist on the older version but not on the upgraded one.
After clearing the error message, a custom site with the name that was provided in the wizard does appear in the site list but has no content. Any suggestions on where to start troubleshooting this? Does this wizard write to any logs?