Error message "runBesAdmin -preinstall" when installing on RH 7.4

Usage and Config Platform
1

I thought I would give a try to installing on RH 7 as it has been a bit and I was wondering if anyone seen this error?

Here is the return from the install.sh
DB2 connection:
Specify the DB2 port number or press to accept the default value: 50000

Info: Generating the evaluation license, please wait…
Info: The evaluation license was generated successfully.
Info: Creating the database for the server component, please wait …
Error: An error occurred while creating the database for the server component.
Error: Unable to proceed with the installation of ‘IBM BigFix’. Refer to the installation log file ‘/var/log/BESInstall.log’ for additional details.

This is the line with the surrounding information from the BESInstall.log file. Note the line with the “runBesAdmin -preinstall”

===========================================================
B20000I The UPDATE DATABASE CONFIGURATION command completed successfully.
SQL1363W One or more of the parameters submitted for immediate modification
were not changed dynamically. For these configuration parameters, the database
must be shutdown and reactivated before the configuration parameter changes
become effective.

DB20000I The UPDATE DATABASE CONFIGURATION command completed successfully.

DB20000I The UPDATE CLI CONFIGURATION command completed successfully.

DB20000I The SQL command completed successfully.

DB20000I The SQL command completed successfully.

DB20000I The SQL command completed successfully.

Error: An error occurred while running the command 'runBesAdmin -preinstall’
Exit Code= 1
Error: Unable to proceed with the installation of ‘IBM BigFix’. Refer to the installation log file ‘/var/log/BESInstall.log’ for additional details.

From what I can tell, DB2 is installed correctly, the tables are created and I am getting the email with the license information.

I should mention that I am also using the eval install, not sure if that should matter.

I can see the folder /var/opt/BESLicense, but I do not see a folder created for the BES Server yet.

I did see another post about this but it was really old and no resolution was posted.

Thanks

2

If a problem occurs during the pre-install phase, more information about what is going on can be found in the admin tool log file, on Linux is /var/log/BESAdminDebugOut.txt

Because the only critical check is performed during this phase is the very first attempt to connect to the database, it is feasible the failure is because an error in the data provided to the installer script ( DB2 instance name? DB2 port? … ) or more probably because the DB2 instance that, even if created, is not really working properly

In this second case the following tech note could be of help -> http://www-01.ibm.com/support/docview.wss?uid=swg21996667 ( Skip the point 2 because during the pre-install phase is not expected the databases have been already created. )

If these hints do not help, would be better proceed opening a case ( the new PMR ) and let the support team to have a look and work on the issue.

3

Thanks for the response.

I am not 100% on this, but it may have been a resource issue on the system. The message above does have the “SQL1363W One or more of the parameters submitted for immediate modification
were not changed dynamically. For these configuration parameters, the database
must be shutdown and reactivated before the configuration parameter changes
become effective.”, but I thought that this would just be a warning and it would continue. I am thinking that the installer treated it as an error and failed.

I built a new system with another CPU and more memory and the installer was successful. I was originally trying out the free AWS, but I guess that is not enough.

Martin