Deployment failure Microsoft Office Professional 2013

Usage and Config
1

Hi,

We’re trying to deploy Microsoft Office Professional 2013 using the Software Distribution dashboard.

Our initial tests were successful but when trying to actually deploy it to a client in the field, Bigfix doesn’t return any status whatsoever.

When retrieving the log file on the client, one line in particular catches my attention:

   FAILED to Synchronize - General transport failure. - SOCKET CONNECT (winsock error -8) - gather url - http://bigfixrootserver:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/updateswindowsapps&Time=22Jan13:35:37&rand=ef50b915&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709

I see that it downloaded all files as well but later in the log it mentions:

   DownloadsAvailable: false (action id 66761)

Can anyone be kind enough to shed some light on this?

Thanks,
Raphael

2

that is a strange error that I’m not used to seeing, but I also don’t usually use the Software Distribution Dashboard.

3

Have you verified that all of the downloaded files are actually all there and usable. How big are the files getting pushed?

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