CPm deploy - completed - failed

system · October 25, 2013, 3:47pm

Then I deploy CPM 10.6 SP2 to some of my clients, alle steps in the actions script comples BUT the task end in status FAILED and CPM is NOT installed correct…

What the hell to do?

TimRice · October 26, 2013, 2:52am

(imported comment written by Tim.Rice)

Check the client log to see what the return code from the installer was.

system · October 28, 2013, 1:12pm

(imported comment written by skuumm)

sorry, my mistake… the task ends in “failed” state

it fails on this step:

Failed

waithidden “{download path “TMCPMInstaller.exe”}” -f “multi-language” -i “{name of drive of system folder & “” & following text of last “” of value of variable “ProgramFiles” of environment & “\Trend Micro”}”

The task is workning just fine on other maschines-.

system · October 28, 2013, 2:00pm

(imported comment written by skuumm)

Now we also have the issue with all steped “completed” but the program is not installed. errorcode 5

Core Protection Module - Endpoint Deploy (Version 10.6 Service Pack 2)
COMPUTER

Summary

The action failed.
This action has been applied 1 time and will not be applied again.

Status

Failed

Start Time

28-10-2013 10:55:24

End Time

28-10-2013 10:56:03

Exit Code

5

Action Script Execution Detail

Completed

// action script to deploy CPM Endpoint application

Completed

begin prefetch block

Completed

if {x64 of operating system}

Completed

add prefetch item name=TMCPMInstaller.exe sha1=2034f356a8a2f18c0af7799ec63bbc10dfa0485b size=131720166 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x64_10.6.0.3014_en.exe

Completed

else

Completed

// add prefetch item for 32-bit installer

Completed

add prefetch item name=TMCPMInstaller.exe sha1=6bebc7cd3e2de6e619d08d4984a907efd7fcad54 size=114434959 url=http://esp-download.trendmicro.com/download/cpm/TMCPMInstaller_x86_10.6.0.3014_en.exe

Completed

endif

Completed

end prefetch block

Completed

// specify custom install path

Completed

action parameter query “install_path” with description “Specify an installation path%0A%0AFor default installation path, leave blank”

Completed

// *** CHECK *** Action fails here if install path contains %environment_variables% OR illegal characters " ? * | / < > and :

Completed

// OR if the path has no drive letter specified, i.e. “\folder1\folder2”

Completed

continue if {(if (it = “”) then (true) else ((not exists matches (regular expression “[%25%22?|/<>:]") of it) of ((parenthesized part 3 of matches (regular expression "^(\w+):(\)?(.)$”) of it) as string) of (if (it starts with “%22” AND it ends with “%22”) then ((preceding text of position (length of it - 1) of it) of (following text of position 1 of it) of it) else (it)))) of ((parameter “install_path” of action) as string)}

Completed

// *** CHECK *** Action fails here if default install path ("") OR custom install path does not contain a valid drive that meets minimum 700 MB space requirement

Completed

continue if {(if (it = “”) then (exists it whose (type of it = “DRIVE_FIXED” AND free space of it >= 70010241024) of (drive of parent folder of client)) else (if (exists parenthesized part 2 of matches (regular expression “^(%22)?(\w):”) of it) then ((exists drive it whose (type of it = “DRIVE_FIXED” AND free space of it >= 70010241024)) of ((parenthesized part 2 of matches (regular expression “^(%22)?(\w):”) of it as string) & “:”)) else (false))) of ((parameter “install_path” of action) as string)}

Completed

//delete CPMInstallResult.log

Completed

delete “{pathname of windows folder}\CPMInstallResult.log”

Completed

//rename temp file(if exist) at SYSTEMDRIVE before running installer

Completed

if {exist file ((value of variable “SYSTEMDRIVE” of environment) & “” & “temp”)}

Completed

move {((value of variable “SYSTEMDRIVE” of environment) & “” & “temp”)} {((value of variable “SYSTEMDRIVE” of environment) & “” & “temp_trendmicrocpm”)}

Completed

endif

Completed

continue if { not exist file ((value of variable “SYSTEMDRIVE” of environment) & “” & “temp”)}

Completed

// run installer. To avoid a Windows API bug, the -i option should always be the last one

Completed

if {((parameter “install_path” of action)) as string = “”}

Completed

// default path

Completed

if {version of client < “8.0”}

Completed

waithidden “{download path “TMCPMInstaller.exe”}” -l “en” -i “{name of drive of system folder & “” & following text of last “” of value of variable “ProgramFiles” of environment & “\Trend Micro”}”

Completed

else

Completed

waithidden “{download path “TMCPMInstaller.exe”}” -f “multi-language” -i “{name of drive of system folder & “” & following text of last “” of value of variable “ProgramFiles” of environment & “\Trend Micro”}”

Completed

endif

Completed

else

Completed

// custom path

Completed

if {version of client < “8.0”}

Completed

waithidden “{download path “TMCPMInstaller.exe”}” -l “en” -i “{(if (exists substring between “%22” of it) then (substring between “%22” of it) else (it)) of ((parameter “install_path” of action) as string)}”

Completed

else

Completed

waithidden “{download path “TMCPMInstaller.exe”}” -f “multi-language” -i “{(if (exists substring between “%22” of it) then (substring between “%22” of it) else (it)) of ((parameter “install_path” of action) as string)}”

Completed

endif

Completed

endif

Completed

// Apply default ondemand.ini [on demand settings wizard]

Completed

delete ondemand.ini

Completed

delete “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\ondemand.ini”

Completed

createfile until __DONE

Completed

[Scan Now Configuration]

Completed

Enable = 1

Completed

ScanAllFiles = 1

Completed

IntelliScan = 1

Completed

ExtList =

Completed

ScanCompressed = 1

Completed

CompressedLayer = 2

Completed

ScanBoot = 1

Completed

IntelliTrap = 1

Completed

ScanSpeed = 1

Completed

EnableExclusion = 1

Completed

ActiveAction = 1

Completed

EnableUniAct = 1

Completed

BkUpIfClean = 1

Completed

MoveDir = {value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string}\Quarantine

Completed

CleanFailedMoveDir = {value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string}\Quarantine

Completed

[Scan Now Configuration Ex]

Completed

ExcludeTrendProduct = 1

Completed

ExcludedFolder =

Completed

ExcludedFile =

Completed

ExcludedExt =

Completed

[Spyware Scan Now Configuration]

Completed

Enable = 1

Completed

ActionType = 1

Completed

__DONE

Completed

copy __createfile “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\ondemand.ini”

Completed

waithidden “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\TMCPMCLI.exe” CONFIG -i “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\ondemand.ini”

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]” “SetDefaultScanSettingsActionID”="{id of active action}"

Completed

// Apply default realtime.ini [real-time settings wizard]

Completed

delete realtime.ini

Completed

delete “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\realtime.ini”

Completed

createfile until __DONE

Completed

[Real Time Scan Configuration]

Completed

Enable = 1

Completed

ScanIncoming = 1

Completed

ScanOutgoing = 1

Completed

ScanAllFiles = 1

Completed

IntelliScan = 1

Completed

ExtList =

Completed

ScanShutdown = 0

Completed

ScanNetwork = 0

Completed

ScanCompressed = 1

Completed

CompressedLayer = 2

Completed

IntelliTrap = 1

Completed

EnableExclusion = 1

Completed

ActiveAction = 1

Completed

EnableUniAct = 1

Completed

BkUpIfClean = 1

Completed

MoveDir = {value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string}\Quarantine

Completed

CleanFailedMoveDir = {value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string}\Quarantine

Completed

[Spyware Real Time Scan Configuration]

Completed

Enable = 1

Completed

ActionType = 1

Completed

[Real Time Scan Configuration Ex]

Completed

ExcludeTrendProduct = 1

Completed

ExcludedFolder = {(concatenation “|” of ((if (exists regapp “besclient.exe”) then (pathname of parent folder of regapp “besclient.exe” as string & “__BESData”) else “C:\Program Files\BigFix Enterprise\BES Client__BESData”) ; (if (exists regapp “besrelay.exe”) then (pathname of parent folder of regapp “besrelay.exe” as string) else “C:\Program Files\BigFix Enterprise\BES Relay”) ; (if (exists value “EnterpriseServerFolder” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server” of registry) then (value “EnterpriseServerFolder” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server” of registry as string) else “C:\Program Files\BigFix Enterprise\BES Server”) ; (if (exists value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry) then (value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string) else “C:\Program Files\Trend Micro\Core Protection Module”) ; (if (exists value “InstallPath” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv” of registry) then (value “InstallPath” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv” of registry as string) else “C:\Program Files\Trend Micro\Core Protection Module Server”)))}

Completed

ExcludedFile =

Completed

ExcludedExt =

Completed

__DONE

Completed

copy __createfile “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\realtime.ini”

Completed

waithidden “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\TMCPMCLI.exe” CONFIG -i “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\realtime.ini”

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]” “SetCPMRealTimeSettingsActionID”="{id of active action}"

Completed

// Apply default global.ini [global settings wizard]

Completed

delete global.ini

Completed

delete “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\global.ini”

Completed

createfile until __DONE

Completed

[Global Setting]

Completed

GlobalLargeCompressedFileScanSetting = 1

Completed

MaximumExtractFileSize = 2

Completed

CompressedFileCount = 100

Completed

OleLayer = 3

Completed

ExcludeExchangeStore = 1

Completed

ZipCleanOnOff = 0

Completed

EnableAssessment = 0

Completed

CookieScanner = 0

Completed

DiskReserved = 60

Completed

__DONE

Completed

copy __createfile “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\global.ini”

Completed

waithidden “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\TMCPMCLI.exe” CONFIG -i “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\global.ini”

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM]” “SetCPMGlobalSettingsActionID”="{id of active action}"

Completed

// Switch Site for beta and production

Completed

if {(name of current site as string as lowercase) contains “beta”}

Completed

// Switch opr AU to pre-opr AU for beta

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]” “CloudUrl”=“http://esp-p.pre-opr-au.trendmicro.com/activeupdate”

Completed

// Switch BigFix compliance for beta

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]” “SiteName”=“Trend Core Protection Module BETA”

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]” “SiteURL”=“http://sync.bigfix.com/cgi-bin/bfgather/trendcpmbeta”

Completed

else

Completed

// recovery pre-opr AU to opr AU for CPM 10.5 beta

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\AuUpdater]” “CloudUrl”=“http://esp-p.activeupdate.trendmicro.com/activeupdate”

Completed

// recovery BigFix compliance for CPM 10.5 beta

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]” “SiteName”=“Trend Core Protection Module”

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM\BigFixCompliance\License]” “SiteURL”=“http://sync.bigfix.com/cgi-bin/bfgather/trendcpm”

Completed

endif

Completed

waithidden “{(value “Application Path” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” of registry as string)}\BigFixLicenseChecker.exe”

Completed

// set install time.

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]” “InstallTime”="{apparent registration server time}"

Completed

// Enable Endpoint Autoupdate automatically

Completed

if {(exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPM” whose (exists value “Application Path” whose (exists (it as folder) whose (exists file “TMCPMAuUpdater.exe” of it)) of it) of registry) AND (not exists setting “CPM_InRollbackState” whose (exists value whose (it as integer = 1) of it) of client) AND ((exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc.” whose (exists value “ProgramVer” whose (it as string as version >= “1.5”) of it) of registry))}

Completed

// Windows: Set flag

Completed

regset “[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\CPM\client]” “EnableAutoUpdate”=dword:00000001

Completed

//Unsubscribe the custom site if the site has been subscribed.

Completed

if {exists site “CustomSite_FileOnlyCustomSite_CPMAutoUpdate”}

Completed

custom site unsubscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate on “{parameter “action issue date” of action}”

Completed

endif

Completed

// Subscribe to Custom Site

Completed

custom site subscribe CustomSite_FileOnlyCustomSite_CPMAutoUpdate as “FileOnlyCustomSite_CPMAutoUpdate” on “{parameter “action issue date” of action}”

Completed

//End - Enable Endpoint Autoupdate automatically

Completed

endif

Completed

// if necessary, reboot the machine.

Completed

if {x64 of operating system}

Completed

if {(exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS” whose (exists value “NeedRebootForDrivers” of it) of x64 registry) OR (exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS” whose (exists value “NeedRebootForDrivers” of it) of registry) OR (exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile” of registry)}

Completed

// reboot

Completed

action requires restart {“CPM_DEPLOY”}

Completed

else

Completed

//in case of any pending file rename operations

Completed

//action may require restart {“CPM_DEPLOY”}

Completed

endif

Completed

else

Completed

if {(exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\HIPS” whose (exists value “NeedRebootForDrivers” of it) of registry) OR (exists key “HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Volatile” of registry)}

Completed

// reboot

Completed

action requires restart {“CPM_DEPLOY”}

Completed

else

Completed

//in case of any pending file rename operations

Completed

//action may require restart {“CPM_DEPLOY”}

Completed

endif

Completed

endif

Completed

// OfficeScan installation reboot check

Completed

if {(exists file “CPMInstallResult.log” whose (exists line whose (it as string contains “Status=6”) of it) of windows folder)}

Completed

action requires restart {“CPM_DEPLOY”}

Completed

endif

system · October 28, 2013, 2:18pm

(imported comment written by Xie_Ran91)

Exit Code - 5 basically means “A newer version of Core Protection Module exists”

You probably need to check C:\Windows\CPMInstallResult.log for detailed reason.

system · October 28, 2013, 2:52pm

(imported comment written by skuumm)

the CPMInstallResult file gives just the following:

[InstallResult]

StartTime=2013/10/28 10:55:50

Status=0

Error=-13

FinishTime=2013/10/28 10:56:15

system · October 29, 2013, 7:31am

(imported comment written by Xie_Ran91)

Error = -13 means “Unknown Error”

You will need to check CPMInstall.log ClnExtor.log ComUninst.log OFCNT.log under %Windows% directory for more details in this case.

system · October 29, 2013, 11:59am

(imported comment written by skuumm)

Hereby Log files, I doen’t find anything special----

system · October 29, 2013, 12:55pm

(imported comment written by Xie_Ran91)

This seems to be a bit complicated. You’d better open a support ticket.

Looks like you have installed an older version before and you are upgrading it.