CPM - After upgrading to BES 8, no new virus pattern for Trend Micro

Usage and Config Security
1

(imported topic written by DjErase91)

Hi everyone,

We’ve made an upgrade from 7.2 to 8.0. We’ve made this manipulations :

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1685

  1. Run Task 55: Core Protection Module - Upgrade Server Components on your server.

  2. Re-run the CPM Automatic Update Setup script CPMAutoUpdateSetup2_1.0.4.0.exe.

But our Trend Micro Clients are always with an old Virus pattern signature (the last they received before the upgrade).

We’ve done:

Core Protection Module - Uninstall Server Components

Core Protection Module - Install Server Components

Core Protection Module - Upgrade Server Components

Without error and it’s the same issue.

If you have any ideas.

Thanks.

2

(imported comment written by DjErase91)

More informations I’ve found : the process TMCPMAuHelper.exe doesn’t retrieve the LastPatternUpdate and nothing appears in the registry key “LastPatternUpdate”. The exe doesn’t work. Is there a way to reinstall it ?

Here is the error message I receive from BES Console -> Endpoint protection -> Core Protection Module -> Updates -> Update/Rollback

PatternsUnable to load pattern-set manifest. Please run the “Core Protection Module - Set ActiveUpdate Server Pattern Update Interval” task.

The directory C:\Program Files\Trend Micro\Core Protection Module Server\Components

doesn’t exist. I manually create it but no file appears in it when I launch TMCPMAuHelper.exe.