Client registeronce winsock error

Usage and Config Platform
1

(imported topic written by Marty23)

When I’m finally able to upgrade my system to client version 8.1.6XXX, it stops talking to the controller and I see the following errors in the log.

At 14:36:27 -0400 -

RegisterOnce: Attempting to register with ‘http://BigFix.Kronos.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=8.1.617.0&Body=10077678&SequenceNumber=6&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://BigFix.Kronos.com%3A52311&AdapterInfo=00-24-e8-35-e0-a8_10.0.10.0%2F23_10.0.11.41_0&AdapterIpv6=00-24-e8-35-e0-a8^fe80%3A%3A9484%3A3cf%3A25a7%3Aafed%2F64_0’

At 14:36:48 -0400 -

RegisterOnce: GetURL failed - General transport failure. - winsock error -6 - registration url - http://BigFix.Kronos.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=8.1.617.0&Body=10077678&SequenceNumber=6&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://BigFix.Kronos.com%3A52311&AdapterInfo=00-24-e8-35-e0-a8_10.0.10.0%2F23_10.0.11.41_0&AdapterIpv6=00-24-e8-35-e0-a8^fe80%3A%3A9484%3A3cf%3A25a7%3Aafed%2F64_0

At 14:37:34 -0400 -

RegisterOnce: Attempting to register with ‘http://BigFix.Kronos.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=8.1.617.0&Body=10077678&SequenceNumber=7&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://BigFix.Kronos.com%3A52311&AdapterInfo=00-24-e8-35-e0-a8_10.0.10.0%2F23_10.0.11.41_0&AdapterIpv6=00-24-e8-35-e0-a8^fe80%3A%3A9484%3A3cf%3A25a7%3Aafed%2F64_0’

At 14:37:55 -0400 -

RegisterOnce: GetURL failed - General transport failure. - winsock error -6 - registration url - http://BigFix.Kronos.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=8.1.617.0&Body=10077678&SequenceNumber=7&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://BigFix.Kronos.com%3A52311&AdapterInfo=00-24-e8-35-e0-a8_10.0.10.0%2F23_10.0.11.41_0&AdapterIpv6=00-24-e8-35-e0-a8^fe80%3A%3A9484%3A3cf%3A25a7%3Aafed%2F64_0

Restricted mode

Configuring listener without wake-on-lan

ShutdownListener

SetupListener success: IPV4/6

But if I strip away all the junk and just try to get to the url

http://BigFix.Kronos.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=8.1.617.0&Body=10077678&SequenceNumber=7&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://BigFix.Kronos.com%3A52311&AdapterInfo=00-24-e8-35-e0-a8_10.0.10.0%2F23_10.0.11.41_0&AdapterIpv6=00-24-e8-35-e0-a8^fe80%3A%3A9484%3A3cf%3A25a7%3Aafed%2F64_0

the server returns the following web page report.

Success

10077678

6019

52311

8.1.617.0

0

0

0

00-24-e8-35-e0-a8_10.0.10.0/23_10.0.11.41_0

anyone got an ideas what is going on?

2

(imported comment written by BenKus)

winsock -6 means it is a DNS error:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=273

For some reason, that agent can’t resolve bigfix.kronos.com… It looks like it is working on your computer…

Can you try the url on that computer and see if you can get a response?

Ben

3

(imported comment written by jolloqui)

Has this issue been resolved? I’m experiencing the same.

RegisterOnce: Attempting to register with ‘http://bigfix.domain.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe&ClientVersion=8.1.608.0&Body=0&SequenceNumber=7&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://bigfix.domain.com%3A52311&AdapterInfo=00-15-5d-99-f8-0e_199.199.199.128%2F25_199.199.199.167_0’

RegisterOnce: GetURL failed - General transport failure. - winsock error -6 - registration url - http://bigfix.domain.com:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe&ClientVersion=8.1.608.0&Body=0&SequenceNumber=7&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://bigfix.domain.com%3A52311&AdapterInfo=00-15-5d-99-f8-0e_199.199.199.128%2F25_199.199.199.167_0

but when I copy the url above and place it in a browser off the server with failing reporting agent, returns the following:

Success

62088725

5265

52311

8.2.1175.0

0

0

0

00-15-5d-99-f8-0e_199.199.199.128/25_199.199.199.167_0

Experiencing this on several systems.

If I go into the command prompt and perform a nslookup the domain name bigfix.domain.com resolves just fine.

any pointers would be much appreciated.