Client Manager for Endpoint Protection Analysis not working with new version of SEP14

[sdemonte]

We are testing the new version of SEP 14.3. The current Bigfix analysis does not report client version correctly anymore.

Symantec Endpoint Protection 12.x/14.x - Client Information - Windows 2008/7/2008 R2/8/8.1/10/2012/2012 R2/2016 Client Manager for Endpoint Protection

The file “rtvstart.exe” doesn’t exist anymore in the new SEP 14.3 version and its displays “Not Installed”.
The other file “rtvscan.exe” that is checked for version also doesn’t exist in SEP 14.x but only in versions 12.x.

Can we get the analysis updated for SEP 14.3? There are other files that can be checked like “SavUI.exe” that will provide the correct version number for SEP 14.x.

Thanks,
Scott

[cmcannady]

@sdemonte, you’re likely going to need to open a support case with L2 regarding this matter.

[sdemonte]

@sdemonte

We are testing the new version of SEP 14.3. The current Bigfix analysis does not report client version correctly anymore.

Symantec Endpoint Protection 12.x/14.x - Client Information - Windows 2008/7/2008 R2/8/8.1/10/2012/2012 R2/2016 Client Manager for Endpoint Protection

The file “rtvstart.exe” doesn’t exist anymore in the new SEP 14.3 version and its displays “Not Installed”.

The other file “rtvscan.exe” that is checked for version also doesn’t exist in SEP 14.x but only in versions 12.x.

Can we get the analysis updated for SEP 14.3? There are other files that can be checked like “SavUI.exe” that will provide the correct version number for SEP 14.x.

Thanks,

Scott

I have opened a support case for the issue. Thanks!