Can't see a server in the console

(imported topic written by jonrobinson91)

We wanted to turn a particular server, marineread, into a relay. We couldn’t find the server by name or IP in the console. We checked locally and the client AND relay services were running. We uninstalled them and installed the client again using the bigfix deployment tool remotely. The machine still doesn’t appear in the console. What could be the source of this problem?

(imported comment written by MattBoyd)

Check out this KB article: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=187