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[gus]

Hi @atlauren,

Which component uses the certificate? Is this for the WebUI application to access the IVR Retriever Service?

The certificate is used by the “BES IVR Retriever Service”. Yes, the WebUI application will typically access the application on port 9011 with the configured certificate.

Must the IVR Retriever Service be isolated to its own server? Can be colocated on the WebUI machine, or another BF-affiliated Windows server?

The “BES IVR Retriever Service” can be isolated or colocated. If it is colocated with the WebUI server, it may alleviate some issues / concerns with regards to firewall ports / connectivity issues.

Similarly, must the IVR DB be on an isolated SQL Server? Can it be a shared DB resource? (Can it be the same DB server that hosts BESEnterprise?)

The BES IVR Retriever database can be configured on an isolated SQL Server or colocated / shared database server.

Thanks, Gus