BigFix Excel Connector installation - problem with folder redirection?

Hello,
I am having trouble installing the BigFix Excel Connector in user accounts that have folder redirection for the AppData\Roaming folder enabled. Specifically, there appears to be an issue with the path to the AppData\Roaming\IBM folder:

bigfix_excel_connector

The installer has put two backslashes after “Roaming” in the path.

I tried running the MSI directly to capture the log but I got a different error.

bigfix_excel_connector2

=== Verbose logging started: 8/1/2018 8:46:19 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (A0:08) [08:46:19:847]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (A0:08) [08:46:19:847]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (A0:84) [08:46:19:864]: Resetting cached policy values
MSI (c) (A0:84) [08:46:19:864]: Machine policy value ‘Debug’ is 0
MSI (c) (A0:84) [08:46:19:864]: ******* RunEngine:
******* Product: .\IBM_BigFix_Excel_Connector_Setup.msi
******* Action:
******* CommandLine: **********
MSI (c) (A0:84) [08:46:19:866]: Machine policy value ‘DisableUserInstalls’ is 0
MSI (c) (A0:84) [08:46:19:873]: Note: 1: 1324 2: . 3: 1
MSI (c) (A0:84) [08:46:19:873]: MainEngineThread is returning 2
=== Verbose logging stopped: 8/1/2018 8:46:19 ===

I am able to install this for users who do not redirect that folder.

Excel 2016 MSO (16.0.4639.1000) 32-bit
Windows 10 Enterprise 1709 build 16299.547

Thanks for any help you can provide.

Best wishes,
Aaron

I’m not sure who owns this connector. It might be something from the tech sales people in which case you may need to contact them for support. @Aram do you know who owns this?