BigFix could not verify the authenticity of the site content

(imported topic written by murtasma91)

I am seeing an issue with a few clients having trouble syncing content from one of our opsites. This is the message I receive in the Bigfix client logs. How can I detemrine which operator account is linked to opsite24? What steps can I take to resolve this issue for this particlar console operator?

At 10:51:53 -0500 - opsite24 (http://servicename:52311/cgi-bin/bfgather.exe/opsite24)

FAILED to Synchronize - BigFix could not verify the authenticity of the site content. - class NotASignedMessage

(imported comment written by BenKus)

Check here:

(imported comment written by murtasma91)

ok the opsite is the console operator that is having problems sending actions out. From the link you sent me it looks like I have to remove and recreate this persons account. Is there a way to fix this issue with out removing and recreating the user account?

EDIT: Just noticed the tech asked the user to send a blank action out with that operator. I’ll try that now.

Why does this happen? Is there anything that can be done to help prevent this from happening in the future?

(imported comment written by BenKus)

I am not sure why this would happen… I don’t believe it is common…

It is probably related to the fact the system thinks that the user was revoked.