It took a little bit of digging so I wanted to post a direct link here. There are instructions at http://www-01.ibm.com/support/docview.wss?uid=swg21505992 that should be helpful.
There’s a Client Setting to apply on both the Root Server and the (new) Web Reports server to set, and then restarting the BESRootServer service to apply it into the database. If that isn’t working, there’s also a direct database edit you can try:
Troubleshooting
Problem
Instructions for how to change the Launch Web Reports URL that appears on the Tools dropdown menu in the BigFix Console.
Symptom
The Launch Web Reports menu item of the BigFix Console should open an URL in your browser, showing the Web Reports interface:
Open Web Reports from Console
If after clicking this menu item, the Web Reports interface is not displayed, you must update the Web Reports URL.
Solution:
Starting from BigFix Version 9.2.5, to update the Web Reports URL, use the following client setting on the computer where Web Reports is installed and on the BigFix server computer:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\Settings\Client_WebReports_HTTPServer_HostName
Change the setting value to:
http(s)://<web_reports_hostname>:<web_reports_port>
Replace <web_reports_hostname> and <web_reports_port> with your Web Reports server hostname and port number respectively.
Restart the Web Reports service.
Alternative solution:
In a Microsoft SQL Server database, execute the following SQL query:
USE BFEnterprise;
GO
UPDATE AGGREGATEDBY set WebReportsURL=‘https://<web_reports_hostname>:<web_reports_port>/webreports’
Replace <web_reports_hostname> and <web_reports_port> with your Web Reports server hostname and port number respectively.
Restart the Web Reports service.
Historical Number
228
In addition, if you want to copy any custom reports from your old Web Reports server, you can follow the instructions from https://www-01.ibm.com/support/docview.wss?uid=swg22008700 :
Question
How to migrate Web Reports Server to a new server machine?
Answer
The steps for Web Reports server migration are as follows:
Windows Server
Stop the BESWebReportsServer service on the old Web Reports Server
Detach and attach the BESReporting DB to the new SQL Server
Copy over the WRs-specific folders (if they contain anything):
** [BigFix Server folder]\BESReportsData\ArchiveData
** [BigFix Server folder]\BESReportsServer\wwwroot\ReportFiles
Add back any custom WRs settings in the registry, the ones that start with _WebReports
If you defined AD users in WRs prior to version 9.1, then set “UseLegacyADLogin” to 1 in HKLM\Software\BigFix\Enterprise Server\BESReports.
Install Web Reports
Linux Server
Stop the beswebreports service on the old Web Reports Server
Detach and attach the BESReporting DB to the new DB Server
Copy over the WRs-specific folders (if they contain anything):
** /var/opt/BESServer/BESReportsData/ArchiveData
** /var/opt/BESServer/BESReportsServer/wwwroot/ReportFiles
Add back any custom WRs settings in the beswebreports.config file located at /var/opt/BESWebReportsServer/.
If you defined AD users in WRs prior to version 9.1, then set “UseLegacyADLogin” to 1 in [Software\BigFix\Enterprise Server\BESReports] in /var/opt/BESWebReportsServer/beswebreports.config configuration file.
Install Web Reports
Note:
If the SQL/DB Server doesn’t change, Step 1 and 2 is not required,
In particular, if you upgraded the pre-existing environment starting from a version older than 9.1, verify if the setting UseLegacyADLogin has been set to 1. (This way the old authentication method will be used. See Step 5.)
