Bigfix Client Remediation for Corrupt BF Agent

[jas.itpro]

Hi Team,

We are facing an issue with our BF environment, there are more than 100K agents in our environment and there are around 4K clients which are Not reporting, to over come this Not reporting issue we have BESClient helper in place.

But this is not fixing the issue as we suspect BF clients are corrupted.

Is there a script or any solution which can be adapted to remove the corrupted BF agent and then re-install them, coz CDT is not helping to install client as its already on machines.

Please look into this team.

Thank you.

[cmcannady]

@jas.itpro, can you provide any additional details regarding the 4k non-reporting clients? For example, what communications or other errors are seen in the daily BESClient logs (i.e. yyyyMMdd.log)? Have you attempted to enable BESClient debug logging (fixlet ID 157 in BES Support external site) for any of these 4k non-reporting clients? I’d be curious to see what one or more of these non-reporting clients thinks is wrong before speculating on a remediation process.