I am having a hard time installing the BigFix Client 9.5.x on Windows 10 systems in my environment. The error I get during setup is:
BigFix app not found after BigFix_Client_Setup.exe completed
The installer works for most systems, but a number of clients are now reporting this and new reports come in daily.
I’m attaching a copy of the verbose logging I’ve captured. I can see that the installer can not be found, but I don’t know why it can’t be found.
Bob
=== Verbose logging started: 6/7/2018 11:03:27 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\windows\SysWOW64\MSIEXEC.EXE === MSI © (D4:08) [11:03:27:662]: Resetting cached policy values MSI © (D4:08) [11:03:27:662]: Machine policy value ‘Debug’ is 0 MSI © (D4:08) [11:03:27:662]: ******* RunEngine:
******* Product: C:\Users\ntay\AppData\Local\Temp{66B57203-9436-4839-85E4-F8BA207EA9E1}\BigFixAgent.msi
******* Action:
******* CommandLine: ********** MSI © (D4:08) [11:03:27:662]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (D4:08) [11:03:27:662]: Grabbed execution mutex.
MSI © (D4:08) [11:03:27:709]: Cloaking enabled.
MSI © (D4:08) [11:03:27:709]: Attempting to enable all disabled privileges before calling Install on Server MSI © (D4:08) [11:03:27:709]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (38:1C) [11:03:27:709]: Running installation inside multi-package transaction C:\Users\ntay\AppData\Local\Temp{66B57203-9436-4839-85E4-F8BA207EA9E1}\BigFixAgent.msi
MSI (s) (38:1C) [11:03:27:709]: Grabbed execution mutex.
MSI (s) (38:90) [11:03:27:709]: Resetting cached policy values MSI (s) (38:90) [11:03:27:709]: Machine policy value ‘Debug’ is 0 MSI (s) (38:90) [11:03:27:709]: ******* RunEngine:
******* Product: C:\Users\ntay\AppData\Local\Temp{66B57203-9436-4839-85E4-F8BA207EA9E1}\BigFixAgent.msi
******* Action:
******* CommandLine: ********** MSI (s) (38:90) [11:03:27:709]: Machine policy value ‘DisableUserInstalls’ is 0 MSI (s) (38:90) [11:03:27:724]: User policy value ‘SearchOrder’ is 'nmu’
MSI (s) (38:90) [11:03:27:724]: User policy value ‘DisableMedia’ is 0 MSI (s) (38:90) [11:03:27:724]: Machine policy value ‘AllowLockdownMedia’ is 0 MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Looking for sourcelist for product {22D6E6CD-F923-4FEF-85BF-59BD887FBD5F}
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Adding {22D6E6CD-F923-4FEF-85BF-59BD887FBD5F}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Now checking product {22D6E6CD-F923-4FEF-85BF-59BD887FBD5F}
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Media is enabled for product.
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Trying source C:\windows\TEMP{E4775BBE-6C04-4A90-82EA-80B8A97A197E}.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 2203 2: C:\windows\TEMP{E4775BBE-6C04-4A90-82EA-80B8A97A197E}\BigFixAgent.msi 3: -2147287037 MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 1706 2: -2147483647 3: BigFixAgent.msi MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Processing net source list.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 1706 2: -2147483647 3: BigFixAgent.msi MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Processing media source list.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 2203 2: 3: -2147287037 MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 1706 2: -2147483647 3: BigFixAgent.msi MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Processing URL source list.
MSI (s) (38:90) [11:03:27:724]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (38:90) [11:03:27:724]: Note: 1: 1706 2: -2147483647 3: BigFixAgent.msi MSI (s) (38:90) [11:03:27:724]: Note: 1: 1706 2: 3: BigFixAgent.msi MSI (s) (38:90) [11:03:27:724]: SOURCEMGMT: Failed to resolve source MSI (s) (38:90) [11:03:27:724]: MainEngineThread is returning 1612 MSI (s) (38:1C) [11:03:27:724]: User policy value ‘DisableRollback’ is 0 MSI (s) (38:1C) [11:03:27:724]: Machine policy value ‘DisableRollback’ is 0 MSI (s) (38:1C) [11:03:27:724]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (38:1C) [11:03:27:724]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:1C) [11:03:27:724]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (38:1C) [11:03:27:724]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (38:1C) [11:03:27:724]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 MSI (s) (38:1C) [11:03:27:724]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (38:1C) [11:03:27:724]: Restoring environment variables MSI © (D4:08) [11:03:27:724]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI © (D4:08) [11:03:27:724]: MainEngineThread is returning 1612 === Verbose logging stopped: 6/7/2018 11:03:27 ===