BigFix Agent Not Reporting Computer Name or IP Address, But Is Connected To The Console

Usage and Config Platform
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@mtrain Use this: https://bigfix.me/fixlet/details/6033

Be careful how you deploy it. Not a good idea to deploy as a policy on all systems.

I believe this only works if the endpoint gets UDP notifications.

Clients only send differential reports unless a “refresh” command is given which causes the client to re-report ALL properties. This means that if the first report that contained these values was lost, the client will never send the values again until the values change, which there are many reasons why they wouldn’t change.

You must be VERY careful when causing clients to send FULL reports. If you do this to ALL systems at the same time, it will likely overload your relays and root server with reports that will take much longer than normal for the root server to process into the DB.

The only way I know of to guarantee that clients send a Full report using normal means within the console is to target them with an action containing notify client ForceRefresh which they will eventually gather (24hours or so max) and execute.

Apparently the BigFix Client Refresher does not actually guarantee that unless they are deleted: “The 2nd and 3rd methods do not guarantee that the clients will actually perform a refresh, but it does send out a UDP to immediately force clients to send a full report.”

An action with notify client ForceRefresh is the only guarantee. (BigFix Client version 6.0.14 and above)

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