BFI ICD Integration error

Usage and Config BFI
1

Hello,

We have a requirement where we are trying to integrate BFI V9.2.10.1 with ICD V7.6.0.3, we have successfully created data source for BFI in ITIC V7.6.0.3, but while opening the BFI data source in ITIC in order to create mapping we are getting the following error.

error - Error in callMethod, message={“error”:“There is no match for the provided user name and password. If you are using Active Directory, ensure the user name is followed by a domain name, for example username@domain.com.”}, url: https://{hostname}:{port}/api/schemas/computer.json Try this URL in Web Browser, you may need to login to SUA first.

1 Like
2

How do you login to the BFI user interface? Do you have an Directory Server configured in BFI?

3

Hello @itsmpro92,

We are not using Directory server to login to BFI user interface. While configuring Inventory itself we have configured credentials for it which we are using to login. Can u please tell if it is possible to integrate BFI 9.2.10.1 with ICD 7.6.0.3 or not. If not then what is the appropriate version to do integration?

4

I suggest you increase the log level in the logging.properties file, specifically:

log4j.logger.fusion=DEBUG
…
log4j.logger.fusion.provider.temsuaapi=DEBUG

Next, since you have successfully created a data source for BFI, try to Browse the Data Source by Data.

  1. Make sure the URL is correct, and includes the port number.
  2. Make sure the username matches the administrator you use to log in to the BFI UI.
  3. Make sure the password matches the password you use to log in to the BFI UI.

Review the resulting fusion.log file and see if the log entries are more useful.

5

@bfadmin After additional research - to resolve this issue, you will need to open a PMR and request ITIC 7.6.0.3 HotFix 2.

6

thanks @itsmpro92,

We will look for ITIC 7.6.0.3 HotFix 2.