BES Root server is offline in console

Usage and Config Platform
1

I can see my BES root server is offline in console.BESClient is up and working fine. I have tried restarting also. It took lot of time to stop and got stuck. Even after it is started, it is not reported to console yet.

Please find the log… Any idea what would be the issue?

Current Date: June 12, 2015
Client version 9.1.1117.0 built for Windows 5.0 i386 running on WinVer 6.1.7601
Current Balance Settings: Use CPU: True Entitlement: 0 WorkIdle: 10 SleepIdle: 480
ICU data directory: 'C:\Program Files (x86)\BigFix Enterprise\BES Client’
ICU init status: SUCCESS
ICU deployment character set: windows-1252
ICU local character set: windows-1252
ICU transcoding between deployment and local character sets: DISABLED
At 01:15:10 -0500 -
GatherHash command received.
At 01:15:17 -0500 - Enterprise Security (http://sync.bigfix.com/cgi-bin/bfgather/bessecurity)
Downloaded ‘http://127.0.0.1:52311/bfmirror/bfsites/enterprisemirror_7_2256/__diffsite2255’ as '__TempUpdateFilename’
At 01:15:44 -0500 - Enterprise Security (http://sync.bigfix.com/cgi-bin/bfgather/bessecurity)
Gather::SyncSiteByFile merging files - count: 4
At 01:15:50 -0500 -
Successful Synchronization with site ‘Enterprise Security’ (version 2256) - 'http://sync.bigfix.com/cgi-bin/bfgather/bessecurity’
At 01:15:51 -0500 -
Processing fixlet site.
At 01:24:59 -0500 -
User interface process started for user 'yraabc’
ActiveDirectory: User logged in - Domain: PD User: yraabc
At 01:25:04 -0500 -
ActiveDirectory: Refreshed User Information - Domain: PD User: yraabc
At 02:51:27 -0500 -
Client shutdown (Service manager stop request)

Current Date: June 12, 2015
Client version 9.1.1117.0 built for Windows 5.0 i386 running on WinVer 6.1.7601
Current Balance Settings: Use CPU: True Entitlement: 0 WorkIdle: 10 SleepIdle: 480
ICU data directory: 'C:\Program Files (x86)\BigFix Enterprise\BES Client’
ICU init status: SUCCESS
ICU deployment character set: windows-1252
ICU local character set: windows-1252
ICU transcoding between deployment and local character sets: DISABLED
At 02:54:50 -0500 -
Starting client version 9.1.1117.0
FIPS mode disabled by default.
Cryptographic module initialized successfully.
Using crypto library libBEScrypto - OpenSSL 1.0.1h-fips 5 Jun 2014
Restricted mode
Initializing Site: BES Asset Discovery
Initializing Site: BES Support
Initializing Site: BigFix Labs
Initializing Site: CustomSite_All-2dWin2K8-2dProd
Initializing Site: Enterprise Security
At 02:54:51 -0500 -

Initializing Site: Patching Support
Initializing Site: mailboxsite
Beginning Relay Select
At 02:54:52 -0500 -
RegisterOnce: Attempting secure registration with 'https://127.0.0.1:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.1.1117.0&Body=15360891&SequenceNumber=955&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://iemserver.ent.bhpbilliton.net%3A52311&AdapterInfo=00-50-56-86-2c-d9_10.72.90.0%2F24_10.72.90.40_0&AdapterInfo=00-50-56-86-2c-d8_10.72.89.0%2F24_10.72.89.40_0’
Unrestricted mode
Configuring listener without wake-on-lan
Registered with url 'https://127.0.0.1:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.1.1117.0&Body=15360891&SequenceNumber=955&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://iemserver.ent.bhpbilliton.net%3A52311&AdapterInfo=00-50-56-86-2c-d9_10.72.90.0%2F24_10.72.90.40_0&AdapterInfo=00-50-56-86-2c-d8_10.72.89.0%2F24_10.72.89.40_0’
Registration Server version 9.1.1118.0 , Relay version 9.1.1118.0
Relay does not require authentication.
Client has an AuthenticationCertificate
Relay selected: localhost on: IPV4
At 02:54:53 -0500 -
PollForCommands: Requesting commands
PollForCommands: commands to process: 2
At 02:54:54 -0500 -
Entering service loop
SetupListener success: IPV4/6
Successful Synchronization with site ‘actionsite’ (version 2367,57) - 'http://:52311/cgi-bin/bfgather.exe/actionsite’
At 02:54:55 -0500 - mailboxsite (http://:52311/cgi-bin/bfgather.exe/mailboxsite15360891)
Downloaded ‘http://127.0.0.1:52311/mailbox/files/86/d8/86d81ed9832f6f3a8b27e881144c8674b3a6c2c0’ as 'Action 2158.fxf’
Gather::SyncSiteByFile adding files - count: 1
At 02:54:55 -0500 -
Successful Synchronization with site ‘mailboxsite’ (version 9,3) - ‘http://:52311/cgi-bin/bfgather.exe/mailboxsite15360891’

2

The log doesn’t show any reports being posted which would explain why the computer is showing offline. Most likely there is too much content subscribed to this computer or you have some very expensive property/fixlet relevant that it is trying to evaluate. You can increase the CPU usage settings for the client and see if that helps, or collect debug and profiler logs to try and identify what content is taking most of the time.

3

I can see a line which says “At 03:55:03 -0500 -
ActiveDirectory: Refreshed User Information - Domain: ENT User: yrama5” and this is where it get stuck in log. I can see even the ealier log, this is where it stops. What will this step do? Why is it checking with active directory?

We have latency issue with Active directory, which network team is working on now. Will it be related?
Is there a way to avoid this check- “refresh user informaiton”.

It almost a fresh installation with not too much of site loaded.

4

There is a setting to prevent AD checks, and there is a setting to control how often AD is checked.

AD is checked to determine what OUs & Groups the computer is apart of for targeting and other relevance. These results are cached so that AD is not pinged continuously.

Config Settings: https://www.ibm.com/developerworks/community/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Configuration%20Settings

2 Likes
5

Thank you very much.
This helped me.