BES logging service

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1

(imported topic written by bc6591)

When I remove the Antipest and Antivirus it does not remove the BES logging service. I am on client ver 7.0.1.376, AV 7.1.0192, AP 2.0.0.20, Logging 7.0.0.19. Is there a way to remove the BES logging service via Bigfix for multiple computers. I cant seem to find one ?

Thanks

2

(imported comment written by BenKus)

Hi bc,

The logging service isn’t removed automatically when you uninstall AV/AP because it is used in several components and the uninstaller doesn’t want to accidentally remove the service if it is needed.

To uninstall it using BES, you can issue this action (or put this in a Fixlet or a Task):

wait {value “UninstallCmdLine” of key “HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\LoggingService” of registry}

And you can put in this relevance

exists service “BESClientLoggingService”

to make sure this action only runs on computers with the logging service installed.

Ben

3

(imported comment written by jessewk)

We will be releasing a task to remove the logging service as part of the BES Support site in the next couple of days. It will be relevant when the logging service is installed but no extensions that use it are installed.

4

(imported comment written by jessewk)

4 new Fixlets/Tasks have been added to the BES Support site:

452 Uninstall BES Client Logging Service

453 Reinstall BES Client Logging Service

524 Upgrade BES Client Logging Service

455 Start BES Client Logging Service

Jesse