BES Console error : "Failed to parse action settings."

Usage and Config Platform
1

(imported topic written by SystemAdmin)

The BES Console sometimes display an error dialogue to a special console user, but this does’t happen to other users:

Unknow error

The BigFix Enterprise Console has encountered…

and the detail error message is : “Failed to parse action settings”.

How can i correct it? Thanks?

2

(imported comment written by BenKus)

Hi nadoo,

You might try loadng the BES Console without the cache and see if that helps. If that doesn’t work, please open a support case.

Ben

3

(imported comment written by SystemAdmin)

Hi Ben,

I’ve tried clearing the cache, but it still report errors.

I also tried to install a BES Console on another computer, but when I logged in as the user which got errors before, it reported errors too. These doesn’t happen to other users.

Thanks!

–NadOo

4

(imported comment written by SystemAdmin)

I use the following command to avoid this problem:

sqlcmd -E -Q "DELETE FROM

BFEnterprise

.

dbo

.

ACTIONPRESETS

WHERE

UserName

!= ‘bigfix’"

Of course, all of the custom presets were deleted.