BES Client Upgrade 7.2.5.22 failing on some machines

Usage and Config Platform
1

(imported topic written by GregL91)

upgrade-7.2.5.22.log file contains

InstallShield Silent

Version=v7.00

File=Log File

ResponseResult

ResultCode=-5009

ExtendedError

ErrorInfo=>Ctor\ObjectWrapper.cpp (163)

Ctor\ObjectWrapper.cpp (391)

Kernel\Component.cpp (1163)

Kernel\CABFile.cpp (384)

SetupDLL\SetupDLL.cpp (1526)

pAPP:BigFix Enterprise Client

PVENDOR:BigFix, Inc.

PGUID:BF7023BC-319B-4FE1-B569-C854A19F81F8

$11.0.0.28844

@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

Ctor\ObjectWrapper.cpp (391)

Kernel\Component.cpp (1163)

Kernel\CABFile.cpp (384)

SetupDLL\SetupDLL.cpp (1526)

pAPP:BigFix Enterprise Client

PVENDOR:BigFix, Inc.

PGUID:BF7023BC-319B-4FE1-B569-C854A19F81F8

$11.0.0.28844

@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

Ctor\ObjectWrapper.cpp (391)

Kernel\Component.cpp (1163)

Kernel\CABFile.cpp (384)

SetupDLL\SetupDLL.cpp (1526)

pAPP:BigFix Enterprise Client

PVENDOR:BigFix, Inc.

PGUID:BF7023BC-319B-4FE1-B569-C854A19F81F8

$11.0.0.28844

@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180

Install succeeds on most of our test machines but a small number are failing and upgrade is leaving the client in a stopped state.

Any assistance would be appreciated. We have 800+ machines to deploy to.

Thanks

Greg

2

(imported comment written by BenKus)

You might have a previous installer that left behind some corrupted installshield files… Can you delete the folder “C:\Program Files\Common Files\InstallShield\Professional” and see if that helps?

Ben

3

(imported comment written by GregL91)

Thanks Ben, that did the trick.

Cheers

Greg

4

(imported comment written by cstoneba)

I’ve also seen that running the fixlet “TROUBLESHOOTING: Upgrade InstallShield 11 Installation Engine” resolves the issue.