(imported topic written by wingguy91)
Hi, i have this issue that whenever i tried to push down a fixlet to a windows 7 client, it bes client will not respond to the action until the PC is rebooted or bes client service restarted. is there anyway i can troubleshoot what is causing the bes client not responding?
(imported comment written by mmcgough91)
have you checked the client log yet? The default client logfile location is Program Files (x86)\BigFix Enterprise\BES Client__BESData__Global\Logs
(imported comment written by jeremylam)
Have you checked if the Windows Firewall is blocking communications from the BES Server? If so, the computer will not receive the UDP packet that says there is a new action. See this KB article for more details:
http://support.bigfix.com/cgi-bin/kbdirect.pl?id=173
Is this Fixlet in BES Support relevant on the computer?
Windows Firewall is Blocking BES Traffic - Windows Vista / Windows 2008 / Windows 7 / Windows 2008R2 - BES Client >= 7.0 (ID 518)