Baseline hangs on evaluating

(imported topic written by SystemAdmin)

I’m trying to push out office 2007 SP1, but the baseline hangs on “evaluating” next to the pc name the package looks right and it’s reporting back how many pc’s need this Service pack. Also what does evaluating mean when pertaining to Big Fix. Any and all help would be great, this is driving me crazy.

Here is an example:

Evaluating EWQLOVLTISTEY01 1024 MB Latitude D610 P 5.1. WinX2600

Evaluating EWQLOVWSISTMM01 1024 MB OptiPlex GX620 WinXP 5.1.2600

Evaluating EWQLOVLTCRPAK01 1536 MB Latitude D420 WinXP 5.1.2600

Evaluating EWQLOVWSFINBG01 2048 MB OptiPlex SX280 WinXP 5.1.2600

Evaluating EWQLOVWSFINPS01 2048 MB OptiPlex SX280 WinXP 5.1.2600

Evaluating EWQLOVLTISTMS01 2048 MB Latitude D620

Evaluating EWQLOVLTCRPVK01 2048 MB Latitude D430 WinXP 5.1.2600

(imported comment written by BenKus)

Hey sjohnson,

“Evaluating” means the agent has received the action and it is taking a look at it to see what to do next (the agent sends up the “evaluating” message right away so you know that the action arrived)… Normally it would transition immediately to another state like “Running”, “Waiting”, etc… The fact that it stays at “Evaluating” makes me think that maybe the action has some sort of syntax error in it, which the agent doesn’t know how to handle and gives up…

Can you post your actionscript and the version of your agent? (It sounds like your relevance is done properly)…

Ben

(imported comment written by SystemAdmin)

Console version 7.0.7.82

This is the default action from big fix

name of operating system as lowercase starts with “win”

Relevance 2

(

language of version block of file “kernel32.dll” of system folder contains “English”

)

OR

(

exists value of key “HKLM\System\CurrentControlSet\Control\Nls\MUILanguages” of registry

)

(language of version block of file “kernel32.dll” of system folder contains “English”) OR (exists value of key “HKLM\System\CurrentControlSet\Control\Nls\MUILanguages” of registry)

Relevance 3

not exists key “HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion”

whose

(

exists value “ProductId” of it

OR

exists value “CommonFilesDir” of it

)

of registry

AND

not exists values “PROCESSOR_ARCHITECTURE”

whose

(

it as string as lowercase = “ia64”

)

of keys “HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment” of registry

not exists key “HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion” whose (exists value “ProductId” of it OR exists value “CommonFilesDir” of it) of registry AND not exists values “PROCESSOR_ARCHITECTURE” whose (it as string as lowercase = “ia64”) of keys “HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment” of registry

Relevance 4

exists file “msiexec.exe”

whose

(

version of it >= “3.1”

)

of system folder

exists file “msiexec.exe” whose (version of it >= “3.1”) of system folder

Relevance 5

exists folder

(

value “CommonFilesDir” of key “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion” of registry as string & “\Microsoft Shared\Office12”

)

AND

exists file “MSOINTL.DLL”

whose

(

language of version block of it contains “English”

)

of

(

folders of folder

(

value “CommonFilesDir” of key “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion” of registry as string & “\Microsoft Shared\Office12”

)

)

exists folder (value “CommonFilesDir” of key “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion” of registry as string & “\Microsoft Shared\Office12”) AND exists file “MSOINTL.DLL” whose (language of version block of it contains “English”) of (folders of folder (value “CommonFilesDir” of key “HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion” of registry as string & “\Microsoft Shared\Office12”))

Relevance 6

exists key

whose

(

(

(

(

length of it <= 38

)

AND

(

it contains “000000FF1CE}”

AND

(

(

it = “0011”

OR

it = “0012”

OR

it = “0013”

OR

it = “0014”

OR

it = “002E”

OR

it = “002F”

OR

it = “0030”

OR

it = “0031”

OR

it = “0033”

OR

it = “0035”

OR

it = “00CA”

)

of last 4 of

(

first 14 of it

)

)

)

)

of

(

name of it

)

)

AND

exists value “DisplayName” of it

)

of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry

exists key whose ((((length of it <= 38) AND (it contains “000000FF1CE}” AND ((it = “0011” OR it = “0012” OR it = “0013” OR it = “0014” OR it = “002E” OR it = “002F” OR it = “0030” OR it = “0031” OR it = “0033” OR it = “0035” OR it = “00CA”) of last 4 of (first 14 of it)))) of (name of it)) AND exists value “DisplayName” of it) of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry

Relevance 7

exists key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0” of registry

exists key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0” of registry

Relevance 8

(

(

(

exists file “excel.exe”

whose

(

(

it = “12”

AND

it < “12.0.6214.1000”

)

of version of it

)

of it

)

OR

(

exists file “groove.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

OR

(

exists file “infopath.exe”

whose

(

(

it = “12”

AND

it < “12.0.6214.1000”

)

of version of it

)

of it

)

OR

(

exists file “msaccess.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

OR

(

exists file “mspub.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

OR

(

exists file “onenote.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

OR

(

exists file “outlook.exe”

whose

(

(

it = “12”

AND

it < “12.0.6212.1000”

)

of version of it

)

of it

)

OR

(

exists file “powerpnt.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

OR

(

exists file “winword.exe”

whose

(

(

it = “12”

AND

it < “12.0.6211.1000”

)

of version of it

)

of it

)

)

of folder

(

value “Path” of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Common\InstallRoot” of registry as string

)

)

OR

(

(

exists file “mso.dll”

whose

(

(

it = “12”

AND

it < “12.0.6213.1000”

)

of version of it

)

of it

)

of folder

(

(

value “CommonFilesDir” of key “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion” of registry

)

as string & “\Microsoft Shared\OFFICE12”

)

)

(((exists file “excel.exe” whose ((it = “12” AND it < “12.0.6214.1000”) of version of it) of it) OR (exists file “groove.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it) OR (exists file “infopath.exe” whose ((it = “12” AND it < “12.0.6214.1000”) of version of it) of it) OR (exists file “msaccess.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it) OR (exists file “mspub.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it) OR (exists file “onenote.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it) OR (exists file “outlook.exe” whose ((it = “12” AND it < “12.0.6212.1000”) of version of it) of it) OR (exists file “powerpnt.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it) OR (exists file “winword.exe” whose ((it = “12” AND it < “12.0.6211.1000”) of version of it) of it)) of folder (value “Path” of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Common\InstallRoot” of registry as string)) OR ((exists file “mso.dll” whose ((it = “12” AND it < “12.0.6213.1000”) of version of it) of it) of folder ((value “CommonFilesDir” of key “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion” of registry) as string & “\Microsoft Shared\OFFICE12”))Actions

Action1

Script Type BigFix Action Script

download http://download.microsoft.com/download/0/8/1/08186057-e110-49fb-b455-17899cf082d8/office2007sp1-kb936982-fullfile-en-us.exe

continue if {(size of it = 228852088 and sha1 of it = “9f3f1fe20261d9c298aec93921c44dc9931dde88”) of file “office2007sp1-kb936982-fullfile-en-us.exe” of folder “__Download”}

wait __Download\office2007sp1-kb936982-fullfile-en-us.exe /quiet /norestart

action may require restart “9f3f1fe20261d9c298aec93921c44dc9931dde88”

(imported comment written by BenKus)

Looks like this is pretty standard so you probably should follow-up with BigFix support and see if they can spot an issue… The first thing they will want to look at will be your agent log files.

Ben