Baseline for Remote Assistance

Customizations
1

(imported topic written by brannonb91)

Hi All–

I’m still new to BigFix so if I’m posting in the wrong area, I apologize. We are “reversing” some things we have done in the past through a number of different fixlets. One of them is the Enable Remote Assistance Offering, which will ask for the Helpers to add. That works, but we want to automate this some more… So, in a baseline, how would I add the Helpers in??? This is my confusion.

Simple help would be greatly appreciated.

2

(imported comment written by BenKus)

Hi Brannon,

Good question… This particular Fixlet is a little bit tricky because the “Enable Remote Assistance” is done through a

“wizard” (which is embedded in the Fixlet action), which creates an action… This will work fine, but since Baselines require Fixlets (not actions), then you will need to copy the info into a Fixlet first to make this work…

Try this:

  • Go through the process of enabling remote assistance and specify your helpers.
  • When you are done and it opens the Take Action Dialog, don’t deploy it, but instead copy the “Applicability” relevance, “Success Criteria” relevance, and “Action Script” relevance into a text file.
  • Cancel out of the dialog and then go to Tools > Create New Task
  • Give the Task a title (like "Enable Remote Assistance for helper ‘blah’) and a description if you would like.
  • Paste the Action Script from the text file into Action1 (under the Action tab).
  • Click the “Edit” success criteria and paste in the “success criteria” from the text file.
  • Click on the “Relevance” tab and paste in the applicability relevance.

Then after you made your Task, you can add it to the baseline.

Sorry to make you jump through hoops like this, but this Fixlet was sort of special in how it was formed and it didn’t make it easy to put into a baseline.

Ben

3

(imported comment written by brannonb91)

Thanks Ben, I’ve created this and will push it out today. Will post back on the success.