Asset Discovery

Usage and Config
1

(imported topic written by saravana23)

Hi all,

I am facing a problem while downloading the fixlet " Install NMAP Asset Discovery Import Service" from task. Download failed.

Looking forward for your valuable replies.

Regards,

Saravana

2

(imported comment written by BenKus)

Hi Saravana,

If you are on the BES Server, can you download this link:

http://software.bigfix.com/download/bes/misc/UAImporter-NMAP.exe

Ben

3

(imported comment written by saravana23)

Hi Ben,

Thank you for your immediate reply. I have one more doubt. After installing the fixlets, it is displaying " completed cache-on bes server" but it is not reporting. Looking For your valuable replies.

Regards,

saravana

4

(imported comment written by saravana23)

Hi,

Now we have downloaded the " Install NMAP Asset Discovery Import Service" but now we are facing the same download problem while downloading “Designate NMAP Scan Point”.

Shall we try downloading the links:

http://software.bigfix.com/download/redist/unzip.exe

http://software.bigfix.com/download/redist/nmap-4.01-win32.zip

http://software.bigfix.com/download/redist/WinPcap_3_1_nogui_noreboot_nobanner.exe

Will it work?

Kindly give your valuable suggestions.

Regards,

Saravana

5

(imported comment written by BenKus)

Hi Saravana,

It sounds like perhaps your proxy is blocking the downloads from software.bigfix.com. Can you start a case with our support team at enterprisesupport@bigfix.com and they will help you with the issue. Please send the output of this page: http://youservername:52311/cgi-bin/bfenterprise/besmirrorrequest.exe

Ben

6

(imported comment written by saravana23)

hi,

We are able to download other fixlets, facing problem only with Asset discovery fixlets.

7

(imported comment written by saravana23)

Hi,

I have attached the download status report. Please have a look at it and give us a solution.

Regards,

Saravana

8

(imported comment written by BenKus)

Hey saravana,

The downloads come from bigfix.com, which is different from many other Fixlet downloads that come from microsoft.com or mcafee.com or other places. But a support technician should be able to help figure out the issue if you start up a case.

Also, your attachment didn’t come through for some reason.

Ben

9

(imported comment written by saravana23)

Hi,

Here is the Download Status:

10

(imported comment written by BenKus)

Hey Saravana,

You can see the error:

Action: 2736 Retry Mirror Request

url 1: http://software.bigfix.com/download/redist/unzip.exe

url 2: http://software.bigfix.com/download/red … -win32.zip

url 3: http://software.bigfix.com/download/red … banner.exe

Error Status: Retryable Error: Http_err_UrlMonError

The “Http_err_UrlMonError” tells me that you are using a proxy and it failed to download from our site. Here is an easy way to tell:

  • Look at your Windows Services dialog and see which user is running as “BES Gather Service”.
  • Log into the BES Server as that Windows user.
  • Try to hit the above urls from software.bigfix.com.

I bet the issue is related to your proxy not allowing downloads from software.bigfix.com.

Please start a support case at enterprisesupport@bigfix.com to help you resolve this issue. You will get quality answers much faster.

Ben

11

(imported comment written by rad.ricka91)

Hi Saravana,

we had exactly the same issue and tracked it to the corporate proxy/AV scanner blocking the download of NMAP as, using heuristics, it looked like a virus to it. You should try downloading it manually at home or somewhere without a content checking proxy and dropping the files to the \Program Files\BigFix Enterprise\BES Server\wwwrootbes\bfmirror\downloads\sha1.

Regards,

Rad