Airgap tool getting warning error

Hi,

We are deploying ILMT on windows server 2012 and when we try to use Air Gap tool getting below message and not sure if we can proceed ahead by ignoring this message ?

Any advises will be great.

Using Air gap tool which was in BES Server directory under installation directory.

Thanks,
P

From the 403 error it would seem like the local network is preventing access to those resources.

Looking at the tool output, it seems like it was able to get to http://sync.bigfix.com/cgi-bin/bfgather/bessupport since it picked up the number of files and size of the site, so it could be unable to download the actual files.
These files are also hosted in sync.bigfix.com, but not under /cgi-bin/bfgather, so any whitelist configuration for sync.bigfix.com shouldn’t specify that in the path.
sync.bigfix.com is also served from four different IP addresses, so it’s also possible that not all of them are whiltelisted?
Hopefully opening any specific site file URL in the browser on that machine, like http://sync.bigfix.com/bfsites/bessupport_1362/1Warnings.fxf, will give you a more detailed error message. Alternatively, if you can see the error logs in your proxy or network security device that would be intercepting these requests, hopefully you can see more details about why the 403 error is being returned.

1 Like

Thanks for the reply.

I tried from my home machine and was able to do it. Seems like one of the URL has been blocked by proxy.

As joseg pointed out, the message indicates your computer could communicate with download site, but was not able to download all files in the sites.

These sites contain zip files and if you have IDS/IPS, or download rules on proxy configured, .zip files may be rejected.

One thing you might want to try is to use -usehttps option. This may (or may not) improve the situation because with https, communication goes through proxy in tunneling mode.