Agent will not run on Mac

Usage and Config Platform
1

(imported topic written by UT7U_Tim_Baumer)

I’ve installed agent version 9.0.787.0 on a (10.9 Mavericks) Mac and the agent refuses to run.

I tried to upgrade to agent version 9.1.1117.0 over top of it to see if it would run but it didn’t either.

I used the agent uninstaller, rebooted, re-installed with no luck.

I’ve got it succesfully installed and running on other Mavericks machines in our configuration…

Anybody have any ideas on why it won’t launch or where I can look?

Thanks

2

(imported comment written by Chuxin)

Hi,

You can take a look at the log files.

It can be useful.

/Library/Application\ Support/BigFix/BES\ Agent/__BESData/__Global/Logs/

Regards

3

(imported comment written by UT7U_Tim_Baumer)

unfortunately, since the agent will not run, there have been no logs created…

4

(imported comment written by Chuxin)

Hi,

When you install the agent on Mac, do you have actionsite.afxm file along with BESAgent-9.xxxxx.pkg installer in the same folder?

Other than this, I am not sure why the agent is not running.

Regards