Agent reporting to wrong BES System

Usage and Config Platform
1

(imported topic written by gcibirch91)

i had a problem earlier today whereby one of our servers was not reporting to our BES System. When I looked at the logs, I found that it was trying to report to another BES system belonging to our parent company on a separate network.

To stop it I had to uninstall and re-install the client. Is there another way to do this?

thanks

Lee

2

(imported comment written by Aram_Eblighatian)

Hi Lee,

The method you used naturally works, but there are certainly a couple of other ways as well. It must first be noted that a BigFix Client can only report to one BigFix ‘instance’, and that is determined by the Client’s actionsite masthead (which is simply a file that can be found in the same directory as the besclient executable: by default C:\Program Files\BigFix Enterprise\BES Client\actionsite.afxm). This file can also be found in the same folder of the setup.exe for a BigFix Client installation (naturally, the actionsite.afxm files will be unique per installation ‘package’).

So, if you wished to switch a client manually to another BigFix deployment/instance, you could stop the BigFix Client, and replace the actionsite.afxm file in the root of the BES Client folder (C:\Program Files (x86)\BigFix Enterprise\BES Client) with the appropriate/desired actionsite masthead, and then start the BigFix Client service. This will cause it to reset and report in to the BigFix instance specified in the new masthead file.

Alternatively, you can switch BigFix Clients to another BigFix instance by leveraging a task in the BigFix Console that essentially accomplishes the same steps as above. The task is called “Switch BES Client Action Site Masthead - BES 7” and is task ID 460 in the BES Support site. The following knowledgebase article describes this process in additional detail: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=373.

Let me know if you have any questions about this, or if anything above isn’t clear.

Thanks!

Aram

3

(imported comment written by gcibirch91)

Thanks Aram I will try them for next time.