hi , i have bigfix agent issue , client shows updated last report time , but actually client is not accepting any action even blank.
What files actually is responsible to see if last report time is updated but actually agent is not behaving well.
When i restart agent service it accept older action and shows at console completed?
Bigfix server is at 9.5.2 and client are at 9.2.5
If the agent runs the action after restarting the service, it suggests that the Client was not aware of the action when it was issued. This is most likely due to it not receiving the UDP notification which tells it to gather the action/site.
See http://www-01.ibm.com/support/docview.wss?uid=swg21505835 for more details.
ok , do you think is it related to application and client version differ?
application is on : 9.5.2 and client is at : 9.2.5 ?
No, that should not be a factor here.
Ok, i found even send refresh is not working and set the below settings
_BESClient_Comm_CommandPollEnable 1
_BESClient_Comm_CommandPollIntervalSeconds 600
just wondering if i have large set of servers may more than 1000 or more , does it impact to application server or it is safe to use this settings for those client which are not accepting new actions?
Thanks
While it may be relatively safe, the endpoints that are not able to receive notifications will be less responsive than those that can. It would be good to try to identify why they are not able to receive notifications, and work to address it.
Note that this is in reference to traffic type ‘B’ in the following guide: https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Network%20Traffic%20Guide
I’d suggest reviewing firewall configurations (both hardware, and software). What OS are the servers in question running?
These are windows OS , 2008 , 2008 R2 , local firewall is off at windows level , i think i need to check with network team…
Second query for Linux
i found error status on the linux client on the blank action , but when i restarted agent service on linux host , it start working. Not sure what i should check on linux side , last report time is up to date.
last report time is different than the client processing actions.
the client will send reports periodically no matter what, even if it isn’t getting notified by the relays that there is something new for it to do.
Figuring out the UDP notifications by opening up firewalls is the best bet. The next best thing would be to enable command polling for something like once an hour or so to at least get a maximum amount of time it will take for the client to see new actions.