Adobe Reader Update Error

Usage and Config Patch
1

(imported topic written by jrh20391)

When I install any of the Adobe Reader 9.1.x fixlets it changes the default Adobe Updater download folder to %temp%\Adobe\Updater6.

However when I try to do updates locally on the client without using BigFix, I receive the following error…

"Adobe Updater

Write Permission Error. The download cannot be saved to %temp%\Adobe\Updater6 because you do not have the permission to create a file there. Make sure you have the proper permissions and then click Retry. Otherwise, click Change Location."

I can click change location, choose another folder, and it works fine. This occurs on upgrades from previous versions as well as upgrades from existing Reader 9.1 installs to later versions. I have tested fresh installs of Adobe Reader 9.1.1 (not using BigFix) and have no issues with updates. If I send an update using Big Fix to 9.1.2 for example, it changes the default path and I get the error above. This occurs with the local Administrator account and domain admin accounts. Same issue across several machines.

I’m hoping it’s something simple, and I was surprised that it seems no one else has had the same problem. Is there an environment variable that I need to change, or something I need to edit the permissions. Again, no issues with the default download location for a fresh install.

Thanks!

2

(imported comment written by liuhoting91)

Hey jrh203…

It looks like the adobe upgrade fixlets are based off of this:

http://sojoe.info/2006/12/09/a-step-by-step-guide-to-silently-installing-and-configuring-adobe-reader-8/

If you look at the adobe upgrade fixlets, changing the line

appendfile %temp%\Adobe\Updater6

to something like

appendfile C:\HelloWorld\Adobe\Updater6

or any similar location where you have permissions might get rid of the error you’re having.

I got similar results applying an Adobe Reader upgrade fixlet and then running the updater manually. I figured fixing it would be as simple as putting a tweaked AdobeUpdaterPrefs.dat file in the right place (changing %temp%\Adobe\Updater6 to something else). I think it’s only there after you run the Adobe Updater once without tinkering with it… I couldn’t verify that fix on my system though.

There’s probably a better way to do it, but if manually updating Adobe Reader on your system is important after a Bigfix upgrade, maybe tweaking the actionscript a little and taking a custom action will do the trick?