Adobe Reader 9.5 relevant but reporting not relevant in action

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Hi All,

I have been seeing a few systems that are reporting to TEM as being relevant to Fixlet # 8091138 Adobe Reader 9.5 Available, but when I take an action, I get back the message that it is not relevant.

I have tried the following:

  1. restart the client

  2. send refresh

  3. Clear my console cache

  4. delete the console cache folder

And it is still reporting Relevant. I have also checked the system and the arcord32.exe is 9.5.1.283. The only thing I have not done yet is to try the fixlet debugger on that system. I am waiting to get ahold of the user of that system.

Any other ideas?

Martin Carnegie

Gulf Breeze Software Partners

http://www.gulfsoft.com