9.2.5 Agent installed missing file actionsite.afxm

dwerdwer · April 19, 2016, 11:19am

9.2.5 BESClientMSI. msi installation,
the installation is complete later found no BESClient. exe process,
then found to be BESClient service did not start,
finally missing file actionsite.afxm under the installation directory,copy from the normal machine a actionsite. afxm ，start the service is ok.

I have two questions :
1.How can lost files, isn’t so, every time the emergence of low probability，but the company of the machine is more, such a low probability of things will let me trying hard .
2. Is there any installation log can see the process of installation, double-click the msi installation, not msiexec /L log

thanks

Aram · April 19, 2016, 2:23pm

I’m not sure I entirely understand your questions, but this was an issue identified with 9.2.6 (and fixed with 9.2.7), under APAR IV79431.

AlanM · April 19, 2016, 6:47pm

Where did you obtain the MSI file?

dwerdwer · April 20, 2016, 1:09am

server and the console are set under win2008server similar to the following path ：
C:\Program Files (x86)\BigFix Enterprise\BES Installers\ClientMSI

dwerdwer · April 20, 2016, 1:12am

I mean is that we are now deployed 9.2.5 version, accidental found by msi installation will turn up missing actionsite. Afxm file,
Is there any log can see the details in the process of installation？
thanks

AlanM · April 20, 2016, 1:23am

You would have to somehow tell the logger where to place a log and the whole intent of an MSI is so there is little interfaces to do that in. The masthead for the deployment is usually placed inside the MSI when the Installation Generator on Windows is installed. This is why I asked where the MSI came from. If it wasn’t 9.2.6 and it came from inside the BES Installers directory on your server then it would have had the masthead embedded within it.

dwerdwer · April 20, 2016, 2:48am

But I deployed 20000 computer, only a few missing actionsite. Afxm this file, the probability is very low, but yesterday I met two computers, all of a sudden in 9.2.5 just released when met once, then there has been no until yesterday .

dwerdwer · April 20, 2016, 2:55am

The above screenshot is xp system, Another one is Win8 system

AlanM · April 27, 2016, 1:26am

If you install with an MSI that means there is a registry value that would be pulled out of HKLM\Software\BigFix\EnterpriseClient\GlobalOptions that the MSI has within it and populates. The client on startup will see this masthead and extract it to the file. This suggests that the MSI for these machines either could not write this registry entry in place or the MSI was not updated to produce this embedded registry entry (something the installation generator does) so its surprising that some of your installs worked and some did not if they all used the same MSI?