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#1 2009-11-12 06:37:16

mikelocklar
BES Guru
Registered: 2008-04-23
Posts: 128

7.2 Client Updates not complete for Win7 and Vista

When we try to deploy the 7.2.5.22 client updates to Windows 7 and Vista devices, the actions do not complete.  The status for each device reaches "Pending Downloads" and does not change until the action expires.  The logs from the devices contain the following:

At 18:43:24 -0500 -
   ActionLogMessage: (action 16070 ) Submitting download request
   ActionLogMessage: (action 16070 ) Download url: 'http://software.bigfix.com/download/bes/72/Trend-BESClientUpgrade-7.2.5.22.exe'
   ActionLogMessage: (action 16070 ) Download url: 'http://software.bigfix.com/download/bes/72/IBM-BESClientUpgrade-7.2.5.22.exe'
   ActionLogMessage: (action 16070 ) Download url: 'http://software.bigfix.com/download/bes/72/BESClientUpgrade-7.2.5.22.exe'
At 18:43:25 -0500 -
   ActionLogMessage: (action 16070 ) JobReady - ok to start
   ActionLogMessage: (action 16070 ) action signature verified
   ActionLogMessage: (action 16070 ) starting action
At 18:43:28 -0500 - BES Support (http://sync.bigfix.com/cgi-bin/bfgather/bessupport)
   Command succeeded (Prefetch download manager collected file) prefetch BESClientUpgrade.exe sha1:50a64e7fe030208134c1fe869ac1f0eaa182c5fe size:6109760 http://software.bigfix.com/download/bes … 2.5.22.exe (fixlet 16070)
At 18:43:29 -0500 - BES Support (http://sync.bigfix.com/cgi-bin/bfgather/bessupport)
   
   Command succeeded regset "[HKEY_LOCAL_MACHINE\SOFTWARE\BigFix]" "ScriptLoggingPath"="C:\\Program Files (x86)\\BigFix Enterprise\\BES Client" (fixlet 16070)
At 18:43:30 -0500 - BES Support (http://sync.bigfix.com/cgi-bin/bfgather/bessupport)
   Command failed (File not found) delete __Local\Get\BESClientUpgrade.exe (fixlet 16070)
   Command succeeded move __download\BESClientUpgrade.exe __Local\Get\BESClientUpgrade.exe (fixlet 16070)

... and that's it.  Other than the delete failing, there is no indication of success or failure.

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#2 2009-11-13 14:52:30

Ben Kus
Product Expert
From: California
Registered: 2006-07-18
Posts: 4571
Website

Re: 7.2 Client Updates not complete for Win7 and Vista

Hey Mike,

That is strange... We have seem the upgrades work just fine on other vista/win7 systems. Probably would be best to contact support to troubleshoot...

Thanks,
Ben

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